Vacancy Number

ER1697

Position Title

Business Improvement Capability Lead

Employment Status

Permanent, Full Time

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, Level 7

Salary

$107,117 - $113,388 per annum, plus Superannuation

Hours

36 hours per week (9-day fortnight)

About your new role

The Business Improvement Capability Lead provides internal consultancy, expertise, and training in Business Improvement. The role is focused on maintaining minimum standards and achieving target performance.

Responsibilities include:

Own Business Improvement standards and methods, ensuring processes and templates are maintained in line with industry best practice

Undertake mentoring, coaching, and formal training for Business Improvement staff, key stakeholders, and other staff seeking to utilise Business Improvement techniques

Undertake Business Improvement induction (to purpose, roles, processes etc.)

Develop case-study material and feed back to Business Improvement Centre of Excellence (CoE)

Act as method specialist and expert in Business Improvement – provide help, advice and guidance on tailoring

Provide technical leadership, coaching and mentoring on Business Improvement tools

Keep abreast of and evaluate the effectiveness of new Business Improvement tools and techniques.

We're looking for people who have:

Bachelor's Degree in Business Administration, Information Technology, Project/Program Management or similar or equivalent industry experience

Minimum 5 years’ experience in business improvement, delivering large-scale or transformational initiatives

Formal qualifications in at least one of the following (multiple qualifications are highly desirable):

Six Sigma Yellow Belt or above or equivalent

Certified Business Process Associate (CBPA®) or above or equivalent

PRINCE2® Project Management or above or equivalent

PROSCI® or Change Management Practitioner or above or equivalent

Driver Licence Class C unrestricted

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

9-day fortnight

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year.

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply

For more information, access the position brief in our jobs portal by clicking "Apply".

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Jana Frazer

Contact Number

[email protected]

Closing Date

Thursday 1st May 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.