About Us

National Patient Transport (NPT) is a leading private provider of Non‑Emergency Patient Transport services in Victoria, New South Wales, and Western Australia. Commencing operations in 1993, NPT has a rich history of accomplishments. Our team provide patient transport services 24 hours a day, 365 days of the year with patient care, safety and meeting the needs of customers amongst our highest priorities.

At NPT, we are dedicated to providing safe, reliable, and compassionate non-emergency patient transportation services. We pride ourselves on ensuring providing the highest standards of care to the patients transported. As part of our team, you will have the opportunity to make a positive impact on the lives of individuals who rely on our services.

NPT employs more than 900 qualified staff and has a fleet of over 200 vehicles to provide services in NSW, Victoria, and Western Australia

Our Parent Company

NPT is part of ComfortDelGro Corporation Australia, one of Australia’s leading transport providers. Our parent company is ComfortDelGro Corporation Limited, a global transportation company listed on the Singapore Stock Exchange and one of the world’s largest land transport companies. The ComfortDelGro Group’s operations extend from Singapore, Australia, New Zealand, the United Kingdom, Ireland, China, and Malaysia, with a combined fleet of around 34,000 vehicles.

About the Role

We are recruiting a part-time Rostering Officer to be based at our Head Office in Noble Park. You will be working as part of a small team led by a Workforce Planning Manager and will be responsible for ensuring that planned and published rosters are continuously managed to guarantee all shift requirements are fulfilled on a daily basis. This includes arranging shift replacements for vacancies as they occur and activating additional shifts as required.

The position involves working in a close-knit and supportive environment in an industry which is growing rapidly and is facing constant change.

Responsibilities:

Work with the rostering team to ensure that all NPT roster requirements are appropriately resourced;

Create and fill shifts in the roster that are necessitated by short term operational needs;

Ensure that all shifts are filled with appropriately qualified and accredited staff in accordance with regulatory requirements and company policies;

Ensure that all shift allocations are compliant with industrial agreements and awards applicable to the engagement of staff;

Prepare and circulate daily shift line-ups including the allocations of fleet resources to all internal and external departments requiring the information;

Report staff attendance issues when they arise, in particular repeated absenteeism, lateness and patterns of unproductive or disruptive behaviour; and

Contribute to the delivery of a responsive, fair and equitable roster that balances the needs of the business and employees.

Required skills & attributes:

Relevant experience in rostering/scheduling using UKG and/or TimeTarget required;

Excellent communication skills with the ability to work well under pressure;

Excellent attention to detail and able to work to specified daily deadlines;

Understanding of rostering principles, policies and procedures;

Skilled in the use of computer systems for rostering and reporting including the MS Office suite;

Demonstrated ability to maintain confidentiality in respect of personal staff information;

Commitment to operational efficiency and the ability to deal with issues as they arise;

Ability to work flexible hours to provide roster coverage for day, afternoon and evening shifts.

Equal Opportunity

NPT is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.

If this role sounds like the opportunity you've been searching for, please apply now with your cover letter and CV.