Your key responsibilities:

• Proactively reviews information in conjunction with service level agreements to identify capacity or availability issues, specified and required changes through advice supporting the design or service components and scalable capacity.
• Provide data-driven proactive administrative management, maintenance, and analysis for Microsoft 365 applications and services (e.g., Microsoft Teams,
Microsoft SharePoint, Teams Voice/Calling, Teams Meeting Rooms, and MS Forms).
• Provide feedback to clients, the Service Desk and Application teams regarding the state of problems and service required to ensure that agreed service levels and client service standards are achieved.
• Configure tools and/or scripts to automate the provisioning, testing and deployment of new and changed End User Computing (EUC) infrastructure and
services, maintaining operational procedures and monitors that they are executed following agreed standards.
• Provide third level support and maintenance of the EUC technical landscape, analyses root causes of incidents, recommends problem resolutions and lead the implementation of remediation solutions.
• Liaise effectively with clients, multi-disciplinary technology groups and external stakeholders on enterprise infrastructure and EUC matters.
• Research skills and provide advice in the continuous improvement of existing EUC infrastructure and services and evaluation of new and emerging technologies.
• Maintain knowledge of current trends, industry and technology directions and product road maps for enterprise end user computing technologies.
• Participate in the development, design, implementation and evaluation of EUC and Infrastructure related initiatives.
• Conduct testing and assessment of new EUC hardware and/or services.
• Package and deploy software through SCCM/Intune, configure and automate deployment processes.
• Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of EUC technologies.

Technical skills, abilities, and cultural capability:

• Demonstrated hands on engineering and operational experience in MOE management, Application Packaging, Mobile Device Management (MDM), Microsoft 365 Service Administration, Teams Voice, Teams Meeting Rooms.
• Experience working in an ITIL based operating environment and ServiceNow.
• Experience configuring and maintaining Mobile Device Management (MDM) and Mobile Application Management (MAM) solutions for Microsoft Windows, Apple iPadOS, Apple iOS and Google Android devices.
• Experience of Microsoft End User Computing technologies including Microsoft Endpoint Manager (Intune and Autopilot), SCCM, Microsoft 365, Microsoft Azure, Amazon Web Services, RDS/Windows365, MS Teams, MS Office Applications, PowerShell.
• Experience with device group policies and configuration profiles.
• Knowledge in Teams Voice/Calling, Teams Meeting Room, Logitech, and Poly solutions.
• Knowledge and experience in Microsoft Defender for Endpoint and Microsoft 365 Defender.
• Experience in building and maintaining end user device MOE in/for corporate or enterprise environments for desktops/laptops, mobiles, and tablets.

Applications to remain current for 12 months.

Job Ad Reference: QLD/632176/25

Closing Date: Friday, 2nd May 2025