Are you an experienced service leader who thrives on building high-performing teams and creating exceptional customer experiences? Do you get fired up about hitting goals, supporting technicians, and making systems run like clockwork? If you’re ready to step into a rewarding leadership role in a fast-growing business—this might be your perfect next move!

About the Company

Our client is a well-established leader in the residential HVAC and electrical trade space. Known for their professional yet friendly approach, they’re committed to excellence in service, innovation, and team culture. With big growth plans in motion, they’re on the lookout for a Service Manager who’s ready to take ownership and drive results.

What You’ll Be Doing

Lead, support, and develop the HVAC service technician team

Oversee scheduling, service delivery, and workflow across the department

Collaborate closely with the Service Coordinator to maximise efficiency

Monitor and manage KPIs, team performance, and technician development

Resolve escalations and maintain high service standards

What We’re Looking For

Proven experience in a leadership role within HVAC or trades, with the technical knowledge to assist technicians on the job

Strong operational and people management skills

A natural leader who thrives on coaching and empowering others

Comfortable with reporting, KPIs, and managing performance

High attention to detail and great time management

Technically minded with an understanding of service-based businesses

A qualification in business or people management is a bonus, but not essential—experience and leadership ability matter most

Ability to work full-time, on-site at the Alexandria HQ

They're a people-first business that genuinely cares about their team. The right person for this role will be someone who thrives on supporting others, is passionate about helping people grow, and leads with empathy and integrity.

What Success Looks Like (and What You’ll Be Supported to Achieve)

This is a well-structured, outcomes-focused role where success isn’t left to chance. You’ll have clear KPIs, ongoing support, and plenty of wins to celebrate, from service agreement conversions to gross margin goals. Expect regular training, weekly reports, and one-on-one coaching—plus the opportunity to make a big impact in a business that’s going places.

Why You’ll Love It

Join a company with huge growth plans and a clear vision

Be part of a passionate, supportive leadership team

Enjoy a role with variety, ownership, and visible impact

Great office culture—tight-knit, hardworking, and always up for a laugh

Long-term career potential as the business continues to expand

Sound like your kind of challenge?
Apply now through W Recruitment and let’s chat about how this role could be the next big step in your career!