ABOUT US

Indigo (formally Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.

As part of Digital Services team, you will work across the business supporting users at two Perth metro sites. Having a cloud and mobile-first approach, we are looking for an experienced ICT professional with an excellent customer service that loves working with people and keen to learn and work with new technologies. Our Digital Services team is focused on empowering our staff with great technology and bringing to life our companies core values of Passion, Integrity, Creativity and Together. If you want to join a team that is progressive, high performing and supportive then look no further!

ABOUT THE ROLE

Reporting to the Information Security and Technical Lead and working closely with the team members within Digital Services, you will be responsible for supporting cloud-based systems and being an escalation point for IT Operations team that are assisting users on a day-to-day basis including managing Service Desk KPIs. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction. The role will be responsible for maintenance, configuration, and reliable operation of computer systems, including servers, networks, and associated software and hardware.

The main tasks within your role are:

• Provide and escalation point to ICT technical support team members
• Oversee the set up accounts for new users within Azure
• Provide a guidance and an escalation to the team with troubleshooting hardware and software errors and running diagnostics, prioritising, documenting and assessing impact
• Manage Cloud based systems
• Enable various POC and be an integral part of organisation wide application reviews of cloud-based systems
• Support our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software
• Oversee the delivery of onboarding and training of new users
• Manage introduction of new cloud-based technologies
• Enable and Support ICT developments and projects
• Continually improve existing applications and services
• Attend to and comply with established SLA expectations
• Support organisations cyber-security roadmap
• Excellent customer service
• Networking experience

THE CANDIDATE

We are looking for a friendly, dedicated, experienced ICT System Administrator with a desire to maximise the use of technology to help achieve our Organisational goals. You should be experienced system administrator, quick to learn, have excellent time management skills and a good communicator and collaborate effectively.

We are looking for someone who has excellent customer service, experience in a similar role, a sound knowledge of cloud-based technologies within Microsoft Azure and AWS technologies.

Why work at Indigo?

• Rewarding work in a values-based organisation that makes a difference to people’s lives
• It’s a great place to work! The Digital Services Team are incredible!
• Get involved with latest technologies including AI
• Ongoing support, training and professional development
• Generous salary packaging, up to an additional $18,549 tax free
• True work life balance with additional 3.5 days leave and flexible working arrangements,
• Health & Well-being Program including flu vaccination, and fun active social committee
• Support programme for all our employees - Free access to our EAP programme including 1:1 session with qualified coaches and psychologists

TO APPLY

Register your interest today by submitting your curriculum vitae and a cover letter, addressing how you meet the selection criteria/personal requirements (in no more than 2 pages).

We encourage you to contact Vilko Poznovia, 0407 080 211, [email protected], to discuss the specifics of the position.

For full Position Description and work related requirements email [email protected] or view at https://www.indigosolutions.org.au/about-us/join-our-team

Applications close 10th May 2025, short listing will commence immediately, Indigo reserves the right to commence interviews prior to the closing date. We thank you for your interest in Indigo and will respond to all candidates.

Only those with the right to live & work in Australia need apply. You should ideally be in Perth as this is on-site role. No agency applications at this time. No remote workers.

Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.

Values: Passion, Integrity, Creativity, Together.

We value our people at Indigo and strive to have a positive and adaptive culture, one that aligns with our values; so cultural fit is just as important to us as qualifications, technical skills, and experience.

We promote and support diversity and inclusion in our workplace and encourage all diversity groups to apply. If you require any additional support during the recruitment/interview phase, contact [email protected].