Job Title: RTO IT & Online Learning Systems Support Coordinator
Location: Cairns
Reports to: Training Systems Manager

Job Overview:
We are seeking a proactive and technically skilled RTO IT & Online Learning Systems Support Coordinator to join our Cairns team in 2025 to manage and optimize the online learning platforms, training systems, and administrative processes within our Registered Training Organisation (RTO). This role involves providing IT support, ensuring compliance with regulatory requirements, and enhancing the overall effectiveness of our online learning environment.

Key Responsibilities:

Training Resource Management & Updates:

Oversee the management and regular updates of training resources, ensuring content is current and aligned with course requirements/standards.

Learning Plan & Content Design:

Design, update, and integrate learning plans and content, ensuring they meet regulatory and learner needs.

Class Creation & Updates:

Create and update training classes within the online system, ensuring compliant learner registration.

IT Support & Help Requests:

Provide timely IT support for staff and learners, managing system access, troubleshooting, and resolving technical issues.

Training System Implementation & Access Management:

Oversee system setup, user logins, and access controls for all staff and learners.

Online Content Amendments:

Update and amend online learning content as needed, ensuring relevance and quality.

Integration into VR & AI:

Support the integration of Virtual Reality (VR) and Artificial Intelligence (AI) technologies into online learning environments.

Stakeholder Consultation:

Collaborate with stakeholders to monitor the quality of online training platforms and integrate feedback to improve learning experiences.

Compliance Management:

Maintain the online compliance database and ensure all training systems meet regulatory and business requirements.

Team Collaboration:

Actively contribute to a positive, collaborative team environment, supporting continuous improvement initiatives.

Skills & Qualifications:
- Experience in Axcelerate RTO administration or online learning systems
- Strong IT troubleshooting and support skills
- Familiarity with compliance and regulatory requirements in VET
- Ability to manage multiple tasks and priorities effectively
- Excellent communication and teamwork skills

- Proven ability to develop processes and procedures.