Talent International is currently recruiting for multiple Customer Service Representatives x 10 to work for an NSW Government call centre based in 6-month contract role with the possibility of extension. The role pays $36.11/ hour + Super.

Start date: 2/05/2025

Hours of Work: 7 hours p/d, 35 hours p/w

Interviews are to be held onsite on Wednesday, 23rd April.

The successful contractors will be working on a 7 am-7 pm rotating roster Monday to Friday.

The successful contractors will be placed on a 2-week rotating roster - they will work the same shift for 2 weeks and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically, one roster will work an early start shift (e.g. 7 am start), then a mid-shift (e.g. 9 - 10 am start), then a late shift (e.g. 11 am start)

Key Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements:

• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call center experience is a bonus.

If you can demonstrate all the above and are available for an immediate start, then please apply.