Customer Services Rep:

9:00am to 5:00pm, in the National Drive, Dandenong South office (brand new facility) every day, 37.5 hours per week.
Role Overview:
A Customer Service Representative is an individual contributor role that provides customer service to internal and external clients. The role collaborates with other CS representatives in the team.

Specific Responsibilities:

• Assists with incoming calls and emails.
• Responds to customer enquiries promptly and ensures follow-up, with the aim of responding to requests within 24 hours.
• Communicates with customers to address issues, concerns, and complaints
• Organises and files designated requests and inquiries, as well as archiving relevant documents for the Customer Service department
• Relays customer quality concerns to the appropriate associates or departments (example: to the Product Management team).
• Works towards key metrics
• Complies with company's quality system and procedural requirements.

Required Skills, knowledge, and attitude:

• Can type with speed and accuracy, with proficiency in using Microsoft Office software package (Word, Excel, Outlook)

• Must have strong oral and written communication skills, including active listening, comprehension (of customer needs), and provide effective solutions

• Can handle difficult callers diplomatically and perform effectively under such challenging situation(s)
• Attention to detail, as the role requires learning details of the Company's varied products.
• Experience in using relevant business ERPs/systems (SAP experience is an advantage).
• Preferably a minimum of 3 years of experience in a similar role or industry

Charles Lee
Delivery Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856