ICT Senior Service Delivery Pool
Landgate
Posted 6 days ago
About the team/business unit
Information, Communications and Technology (ICT) branch is responsible for managing the delivery of ICT services with three major areas of focus: governance of the agency’s data, technological systems, and applications; support and development of core ICT services; and management of key ICT suppliers on behalf of the agency.
About the role
The Senior Service Delivery Analyst contributes to the operational management and performance of ICT functions delivered through a portfolio of suppliers and contracts, whilst providing pragmatic advice and consultancy to customers, stakeholders and service providers. The Senior Service Delivery Analyst collaborates with the wider ICT and business team to ensure that Landgate receives ICT services as agreed via service level agreements and contractual obligations. They ensure operational effectiveness with vendors, oversee operational processes and propose service improvements. The Senior Service Delivery Analyst also provides an operational escalation point for customers.
If you would like further information, please contact, Dan Clarke, Service Delivery Manager, on 08 9273 7201 or email [email protected] (but please don’t send your application here).
About Landgate
Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
For more information on our agency, our values and employee benefits, visit our website.
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About Landgate
Western Australian Land Information Authority is a statutory authority that operates under the business name of Landgate. We are managed by a board which is accountable to the Minister for Lands . Here you can find out what we do, our structure, strategies, performance and values, as well as our commitment to community.
Source: This is an extract from the company's own website.
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