About the role

The IT Systems Coordinator is responsible for the development and implementation of FSA’s Information, Communication & Technology (ICT) technical support and day to day operations including application, infrastructure, procurement, networks, security and service delivery. The role will also be responsible for the performance management of the FSA Managed Services Agreement and external ICT providers.

In a supportive and personalised manner, the IT Systems Coordinator is accountable to aid FSA’s top priority ICT operational needs, including continuous improvement assistance to leadership and their frontline support workers to achieve the company’s charitable objects.

Benefits and perks

Remuneration negotiable based on qualifications, skills, experience and value-add

Relocation assistance available for the preferred candidate

Professional, community-focused and person-centered team culture

Quarterly Community Support Framework (CSF) 360-degree appraisals

Flexibility around work from home arrangements

Salary Sacrifice Packaging $15,900 tax free

Employee Assistance Program (EAP); and

Paid Annual Family Days at Easter and Christmas.

Essential criteria (Qualifications, Skills, Experience and Value-Add)

As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, disability, faith, sexual orientation and gender identity. We value lived experience and consider it as part of our merit-based approach to recruitment. First Nations people and people from a diverse cultural background are encouraged to apply.

A Bachelor’s or Postgraduate degree in Information Technology (IT) / Information Systems (IS)

Significant experience with Microsoft Windows Operating Systems, Microsoft 365 and Azure configuration, installation, maintenance, support and troubleshooting in a controlled standard operating environment

Significant experience in network switch and router configuration, WAN maintenance, management and support

Experience in providing technical advice, support and assistance to staff and management on a range of ICT functions

Demonstrated experience in defining, procuring and delivering effective applications

Well-developed analytical and problem-solving skills

Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes

Supportive of a values-based culture, operating environment and workplace diversity

Demonstrated understanding of and commitment to the philosophy of Family Support Services especially strengths-based approaches to working with families within a trauma informed framework

Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments

Ability to promote a multi-disciplined services environment with high Standards of Care, Quality Assurance and Risk Management, driving ICT innovation; and

Working with Children Check compliance, AFP clearance and a current unrestricted driver's license.

About Family Services Australia (FSA)

Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently >90% across our six integrated service streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.

If you are committed to achieving this exciting life and career opportunity in joining our family@work, please ‘Apply Now’ by submitting a current resume, cover letter and address the selection criteria by 5pm 11/5/25.

Early applications are encouraged!

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email [email protected].

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.