About the Role
We are seeking a proactive and customer-focused individual to join our team as a Library Rover. This position reports to the Customer Service Operations Team Leader and plays a vital role in supporting students and staff with IT-related needs within the library environment.

The Library Rover works collaboratively with Customer Service staff and the IT service desk to ensure a high-quality and seamless customer experience. Key responsibilities include providing guidance on the use of library technologies, offering technical support, and assisting users with various equipment and software-related inquiries.

In addition to addressing a range of technical questions—such as those related to printing, software access, and study space usage—the Rover is also responsible for maintaining the library's physical IT equipment. Strong customer service skills are essential for effectively meeting the diverse needs of library users and ensuring a smooth, efficient, and welcoming environment.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Detailed knowledge of commonly used applications and mobile device operating systems
• Detailed knowledge of commonly used software and computer operating systems
• Sound knowledge of internet tools including Wi-Fi
• Ability to troubleshoot technical problems and provide customer-focused solutions

Further information about this role can be found in the attached position description.

Qualifications
A graduate qualification in an appropriate discipline, or an equivalent combination of relevant experience, education and/or training

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected] .

Applications Close: Monday 28th April 2025, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 9214 3550. Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to [email protected] (general enquires will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.