About the Role

Reporting to the IT Support Lead, the role is responsible for delivering IT technical support to approx. 450 users across both Fremantle and Kwinana sites in line with IT service level agreements and ensuring customer satisfaction.

Key duties include:

• Provide 24/7 technical and training support across the company’s IT systems, hardware and deliver user training requirements.
• Deliver Level 1 and Level 2 support to internal IT team, including providing assistance to the applications delivery areas, providing project and operational support.
• Supporting the IT onboarding and offboarding.
• Provide software and hardware technical advice and support to other members of the team and Fremantle Ports users as required.
• Perform a high level of in depth troubleshooting with other team members and escalation points within the business to resolve issues as required and improve overall quality of service.
• Ensure the correct roll out, provisioning and support of software and hardware assets across the organisation working with third parties as required to ensure customer service and compliance to Fremantle Ports needs, SLA’s and KPI’s.

Skills & Experience

• Demonstrated experience working within a busy helpdesk and IT user support environment including implementing and supporting best practices.
• Strong technical knowledge with proven ability to resolve technical issues in a Microsoft environment (Windows 10/11, Microsoft 365, MS Teams and SharePoint).
• Sound troubleshooting skills, including experience in remote access and mobile devices.
• Experience using a ticket management system, such as Service Now.
• High level customer service and communication skills with the ability to liaise at all levels.

About Us

Fremantle Ports is a government trading enterprise with proven commercial success and a highly regarded reputation with its partners, the community, and other stakeholders. The Port of Fremantle is a vital transport hub, supporting Western Australia's economic growth by facilitating more than $45 billion of trade in 2023/24. Fremantle Ports acts as both a landlord, and the operator of its own import and export facilities in Kwinana.

At Fremantle Ports, we are proud to have a clear set of four values that set expectations about how we will behave: collaboration, accountability, respect and excellence. These are brought together and further supported under the acronym of CARE.

Benefits

Fremantle Ports can offer attractive employee benefits including free onsite parking, an onsite gymnasium, flexible work arrangements, professional development and health and wellness programs.

Location: Fremantle & Kwinana, WA.

To Apply

If you think you have the right skills and experience for this position, please click ‘Apply Now.’ Further information is detailed in the employee job description. For specific queries, please email the Recruitment Team via [email protected]
- applications sent direct to this email address will not be accepted.

Closing Date: Friday 25th April 2025 at 5:00pm AWST.

FREMANTLE PORTS IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY AND DIVERSITY AND ENCOURAGES PEOPLE OF ALL AGES, ABILITIES AND BACKGROUNDS TO APPLY.