Join a collaborative team driving digital transformation in regional Victoria.

Digital Support Analyst

Temporary Full Time (until June 2027)

$85,554 per annum + super

About Us

At the Rural City of Wangaratta, we’re more than just a local government—we’re a vibrant, forward-thinking organisation committed to innovation, community, and continuous improvement. Nestled in Victoria’s stunning high country, our region offers a rare blend of natural beauty, outdoor adventure, and a welcoming, tight-knit community. With access to snowfields, national parks, and strong transport links, Wangaratta is a place where lifestyle and career ambitions align.

The Opportunity

We’re looking for a skilled and proactive Digital Support Analyst to play a key role in the enhancement and evolution of our core ICT and corporate systems. If you’re passionate about business process improvement, digital tools, and driving user-focused outcomes, this could be your next big move.

You’ll work closely with internal teams and the Change Management Specialist to support, improve, and optimise critical systems—particularly TechnologyOne and other priority platforms. From automating processes to embedding smart solutions, your work will directly shape how our teams operate and deliver services to the community.

What You’ll Be Doing

Partnering with business units to identify system enhancement opportunities

Supporting implementation of process improvements and digital automation

Driving post-implementation support and optimisation of TechnologyOne modules

Collaborating on change management activities to embed improvements

Contributing to a better digital experience for both staff and the community

About You

You're a natural problem-solver with strong analytical skills and a collaborative approach. You thrive in dynamic environments and are comfortable working across teams to deliver real outcomes. Experience with TechnologyOne or similar enterprise platforms is a bonus, but what matters most is your ability to turn ideas into practical digital solutions.

Why work for Rural City of Wangaratta?

As a team member of Rural City of Wangaratta, you will gain access to a range of exciting benefits, including:

Being part of an inclusive, supportive, and dynamic team.

Ongoing training and professional development opportunities to support you in achieving your career goals.

Flexible employment options to ensure you maintain a healthy work-life balance.

Corporate benefits, including flu injections, reduced gym membership, amongst others.

Employee Assistance Program (EAP) for ongoing mental health and wellbeing support.

Further enquiries about this position should be directed to Matthew Powell, Business Systems and ICT Strategy Lead on [email protected].

Applications close Monday at 3pm on 28th April 2025, although the right candidate may be appointed earlier.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

Your current contact details;

A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;

A current resume with a minimum of two current referees;

A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and

Copies of any relevant qualifications or licence.