About Us:
R & R Community Support Care is a fully registered NDIS provider serving the Rockhampton area. We specialize in delivering high-quality, personalized care and support to individuals in need. Our team is dedicated to making a difference in the lives of our clients, and we are seeking an Operations Manager to help take our services to the next level.

Job Description:
We are looking for a motivated and experienced Operations Manager to join our growing team. This is a part-time position (15–20 hours per week) with the potential to grow into a full-time role. The Operations Manager will be responsible for overseeing the day-to-day operations of the business, ensuring smooth workflow, effective communication with staff and clients, and providing operational support to ensure high-quality services.

About this role: Disability Support - Operations Manager (Hybrid Position)

Key Responsibilities:

Overseeing the daily operations of our NDIS service delivery, ensuring adherence to all relevant policies, procedures, and regulatory requirements

Coordinating the scheduling and task allocation for support workers, ensuring the delivery of high standards of care.

Liaising with clients, their families, and other stakeholders to address any concerns or queries promptly and professionally

Analysing and reporting on key performance metrics to drive continuous improvement within the organisation

Contributing to the development and implementation of operational strategies and initiatives to enhance service delivery and client outcomes

Ensuring the effective utilisation of resources and the implementation of cost-saving measures

Handle any ad hoc tasks as needed

Qualifications:

Minimum of 3 years’ experience in a similar operations or management role within the Aged and Disability Support industry (or related sectors)

Strong understanding of the NDIS and its regulatory requirements, with the ability to ensure compliance across all aspects of service delivery

Experience with — or willingness to learn — the National Standards for Disability Services and the NDIS Quality & Safeguards Framework

Excellent communication and interpersonal skills, with the ability to effectively liaise with the stakeholders

Proven track record in leading and motivating teams, with a collaborative and solutions-focused approach

Strong analytical and problem-solving skills, with the ability to make data-driven decisions

Relevant tertiary qualifications in a related field (e.g., Health Services Management, Business Administration) or equivalent experience in leadership roles within the NDIS or disability services industry

Additional requirements include:

Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open driver’s license with comprehensive insurance.

Salary:
$39,333 – $52,500 per year (depending on hours worked and employment type – part-time, plus super, with potential for performance-based bonuses)

Why Join Us?

Be part of a dedicated, passionate team

Opportunity for growth and development within the company

Flexible working hours with the potential for a full-time role

How to Apply:
If you're ready to make a difference and join a compassionate team, please send your resume and cover letter to [email protected]. Applications close on 10th of May 2025.

We look forward to hearing from you!