Overview

Maximise cash flow and ensure governance across the invoicing and collection of income from properties, including Commercial and Community tenants and Footway licenses. This includes coordinating with departments and stakeholders, and maintaining accurate records to ensure compliance with regulatory standards. The role requires building and maintaining strong stakeholder relationships to enhance service delivery and ensure high satisfaction of both internal and external stakeholders

Key accountabilities

• Implement best practice credit control across the business Commercial, Community, Footway and other property related debts
• Identify required system enhancements to support operational needs and maximise system use.
• Manage data to ensure accurate and timely accounting, invoicing and collection of property rents and license fees in accordance with contracts and policies, including systematic and methodical follow-up with stakeholders, identification of reasons for non-payment, and issue resolution while always ensuring all action is considered, appropriate and within the boundaries of Australian law.
• Develop strong relationships internally and externally and communicate effectively to gather information, collaborate with relevant stakeholders and provide informed recommendations to influence outcomes.
• Issue invoices and adjustments, follow-up overdue accounts, negotiate repayment arrangements and monitor compliance with these arrangements, answer enquiries, aged debt analysis, dispute resolution and record keeping.
• Assist the Property Receivables Manager to analyse and report on the position of debt raised and outstanding to identify trends and issues that require attention so that we are meeting expected revenue collection levels.
• Assist the Property Receivables Manager to educate and train employees across various divisions to ensure employees understand and master new procedures and requirements. Hold people to account for inactivity or actions taken that do not meet expectations of the Business.

Essential knowledge, skills and experience

• Recent experience managing debtor portfolios, with successful debt collection performance and efficiency and experience in issue resolution.
• Proven track record of delivering process improvements in credit operations.
• Tech one Systems.
• Exceptional relationship-building skills with internal and external stakeholders.
• Project or Process Management in developing and implementing processes of debt recovery.
• Confidence in communicating effectively across all levels, both written and verbal skills
• Experience in accounting and governance with high level technical systems skills.
• Knowledge and demonstrated experience in Australian debt recovery laws and contracts.

If you are interested in this role, please apply now or contact [email protected]