• Baseline clearance required - 12 + 12 month contract
• Surry Hills, NSW - Flexible work arrangements available based in any state or territory
• Service Cloud, Health Cloud and Digital Experience apps - OmniStudio
• Platform Developer 1 Certification or Vlocity Certification highly desirable

Our client, a large Federal government agency based in Surry Hills, NSW, requires a Salesforce Support Engineer for a long 12 + 12 month contract.

Duties

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Agile delivery methodology.
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.

Selection Criteria

Essential criteria

• At least 5 years' experience within Salesforce eco-system.
• Experience/Exposure with Salesforce Industries including OmniStudio.
• Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
• Hands on experience with version control, branching and metadata deployments.
• Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable criteria

• Demonstrable experience providing technical support for Experience Cloud.
• Exposure to HTML, CSS and JavaScript is added advantage.
• Platform Developer 1 Certification or Vlocity Certification will be a standout.

To apply for this long SF support contract opportunity, please click the Quick Apply button to forward your CV to Andy at the Recruitment Hive.

Please note our internal Job ID is AE 10798 and this RFQ closes on the 24th of April 2025.