About Us: Join a leading innovator in the electronic security industry, dedicated to providing cutting-edge solutions for the safety and security of our clients. We combine advanced technology with exceptional service to deliver unmatched security systems tailored to diverse needs.

STE Advantage was also a certified Great Place to Work in 2022/23/24!

Position Overview: We are seeking a dynamic and experienced Service Manager to lead our service operations team. The successful candidate will ensure high-quality service delivery, maintain client satisfaction, and drive continuous improvement in our service processes.

Key Responsibilities:

Oversee and manage the daily operations of the service and installation team, ensuring efficient and effective service delivery using STE Advantage CRMs and JMSs.

Develop and implement service strategies to enhance customer satisfaction and operational efficiency.

Serve as the primary point of contact for escalated customer issues, providing prompt and effective resolutions.

Coordinate with sales and engineering teams to ensure seamless integration of service offerings.

Monitor performance metrics, analyze trends, and prepare reports for senior management.

Implement training programs to improve team skills and knowledge in emerging technologies.

Foster a culture of safety, accountability, and continuous improvement within the team.

Qualifications:

Bachelor’s degree in Engineering, Business Management, or a related field.

Ideally, a minimum of 3 years of experience in a service management/coordination role within the electronic security industry is required.

Strong leadership skills with the ability to motivate and develop a team.

Excellent problem-solving skills and the ability to manage complex technical issues.

Exceptional communication and interpersonal skills for effective client and team interactions.

Familiarity with electronic security systems and technologies.

Why Join Us?

Work with a forward-thinking company at the forefront of electronic security innovations.

Enjoy a collaborative and inclusive work environment.

Opportunities for professional development and career advancement.

Competitive salary and comprehensive benefits package.

Requirements:

This position requires the applicants to be Australian citizens or permanent residents only, and due to the style of work we engage with, you must be vaccinated and hold the required security licences and clearances.

STE Advantage engages with third-party pre-employment assessment organisations as part of our onboarding process.