About Us
Think Health Specialists is a warm and professional mental health clinic located in Newstead. We provide administrative support to Psychiatrists and Allied Health Clinicians, creating a calm and organised space for both clients and clinicians. We’re passionate about delivering high-quality, compassionate care — and our administration team plays a central role in making that happen.

About the Role
We’re looking for a friendly and capable Administration Officer to join our team on a part-time basis (at least 3 days per week, with the option for more). This is an in-person role based at our Newstead clinic.

You’ll be the first point of contact for our patients, helping to manage the day-to-day running of the clinic and supporting our clinicians in delivering exceptional care. The clinic operates between 8:00am and 6:00pm, so availability within these hours is required.

Key Responsibilities

Greet and liaise with patients in a professional and compassionate manner

Manage clinician calendars, appointments, cancellations, and waitlists

Answer phone calls, respond to emails, and manage general enquiries

Coordinate new patient intake, referral documentation, and medical records

Communicate with external clinics, including GPs, psychologists, and other referrers

Process payments, issue invoices, manage Medicare/DVA billing, and arrange refunds where necessary

Maintain accurate and confidential patient records in accordance with privacy legislation

Monitor and order office and clinical supplies as needed

Support onboarding and orientation for new clinicians and staff

Open and close the clinic, ensuring the environment is clean, tidy, and welcoming

Perform general administrative tasks to support smooth clinic operations

About You

Previous experience in a healthcare, mental health, or medical reception setting is desirable

Familiarity with medical clinic software (preferably Xestro or similar)

Comfortable using online and cloud-based systems

Confident using Outlook and OneCloud, or quick to learn new tools

Excellent verbal and written communication skills

Strong organisational and time management abilities

High level of discretion and professionalism in handling sensitive health information

Current First Aid training (preferred)

A calm, proactive, and patient-focused attitude

What We Offer

A supportive, friendly team environment

Opportunities to contribute to meaningful work in the mental health space

Convenient Newstead location with public transport nearby

Hourly rate of $24.87 – $30.13, depending on experience and classification. Renumeration can be negotiated based on experience.

Remuneration in line with the Health Professionals and Support Services Award

Training and support provided, including orientation to clinic systems and procedures