Role: Senior Project Manager
Role type: Ongoing
Salary: DCS clerk grade 9/10, annual base salary starting at $125693 plus employer's contribution to superannuation and annual leave loading
Location: Sydney with hybrid/flexible work options

About Us:
The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

ID Support NSW is a nation-leading business unit in Cyber Security NSW, within the Department of Customer Service, dedicated to assisting victims of identity crime. Established in 2021, it provides support to NSW government agencies in the event of a data breach as well as NSW customers impacted by identity misuse. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Join ID Support and help shape how identities are protected and remediated in NSW

About the Role :
ID Support NSW is looking for a Senior Project Manager to join our Programs and Breach Response Team. This role will be responsible for managing and coordinating the development, implementation, and evaluation of complex projects to achieve project outcomes and support the achievement of organisational objectives, including supporting identity resilience in NSW.

Key Accountabilities:
· Manage the planning and delivery of complex projects applying sound project management principles to deliver organisational initiatives.
· Manage and oversee all aspects of the project cycle, including developing project plans, identifying and coordinating resources, managing budgets, supplier and contract management and meeting reporting requirements to ensure project outcomes are achieved on time, on budget, to quality standards and approved project management methodology.
· Develop and maintain stakeholder and customer relationships through effective communication, negotiation and issues management to ensure project deliverables are met.
· Continuously monitor and evaluate all aspects of project implementation, including risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes.
· Manage a project team/s, ensuring compliance with governance and quality requirements, to successfully deliver all key milestones and outcomes.
· Undertake research and formulate recommendations to support evidence-based project planning and decision-making.
· Provide advice and information on emerging project issues to support project development and delivery in line with established plans, budgets, timeframes, policy objectives and other project and priorities.

About Cyber Security NSW Branch:
The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

• Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats

• Increase cyber skills and awareness

• Understand the risks from cyber threats to our digital information and systems

• Set cyber security standards

• Ensure we are prepared if a damaging cyber incident occurs

About You (Essential Requirements of the Role):
To be successful in the role you will:

• Consulting and negotiating with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, interests and sensitivity of projects.

• Balancing competing demands to ensure project objectives are achieved to the required standards and within budget.

• Managing teams where team members are not dedicated resources or may have dual reporting lines and therefore have competing priorities.

• An Australian Citizen including the ability to obtain and maintain a (minimum) Baseline National Security Clearance and undergo a police check

Applying for the role:
Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.

Submissions that have not followed the above or that are submitted via email will not be considered.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Please click here to view the role description for more information.

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Adam Baghdadi via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 9th of April 10:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected]

For more information, please visit

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Information on adjustments available for the recruitment process