**Applications close 11.55pm, Sunday 27 April 2025**

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available.

Duties

1. Assist the Health Complaints Commissioner in the fulfilment of the Commissioner’s responsibilities under the Health Complaints Act 1995.
2. Receive and assess complaints, including undertaking preliminary enquiries and obtaining information to identify issues that require further investigation or referral, and where appropriate facilitating their early resolution.
3. Facilitate communication between the parties in order to resolve complaints in a timely manner, negotiating appropriate solutions where possible and suggesting ways of improving health services, preserving and increasing health rights.
4. Undertake complex investigations under the Act, and formulate recommendations for improved procedures and practices, including ways of addressing systemic issues.
5. Prepare concise, factual reports and correspondence resulting from the assessment, resolution and investigation process.
6. Liaise, and maintain effective communication, with complainants, relevant health service, providers and agencies including AHPRA, professional registration boards and associations.
7. Assist and provide advice to other officers regarding the resolution, assessment, and investigation of complaints.
8. Undertake research, assist with policy development, and provide advice and assistance to health service providers on matters relating to complaints resolution standards of service delivery and other matters within the general jurisdiction of the Health Complaints Act 1995.
9. Assist in enhancing the public profile of the office including developing networks and assisting in the implementation of outreach programs.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.

3. Identification check.

Desirable Requirements

• A relevant tertiary qualification
• A current driver’s licence
• Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment).

Download the Statement of Duties and any Associated Documents

Statement of Duties - Health Complaints - Senior Investigation Officer - 355989 Fixed Term.DOCX

Statement of Duties - Health Complaints - Senior Investigation Officer - 355989 Fixed Term.pdf

Information for Applicants (DOJ) Short Form Application.docx

Information for Applicants (DOJ) Short Form Application.pdf

How to apply

To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.

Please note that we do not require a separate statement addressing the selection criteria.

Please apply online by clicking the 'Apply Now' button.

Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.

If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4912.

For more information

Blythe Spencer
Principal Officer
[email protected]
Phone: (03) 6166 4566