The Organisation

As a fast-growing, NDIS-registered provider, we’re proud to be founded and led by people with lived experience of disability. Our work is grounded in authenticity, community, and a genuine belief in inclusion. With over 650 dedicated staff and a unique Neighbourhood Team model, we deliver person-centred supports that empower individuals to live their lives, their way.

The Role

We’re on the lookout for a proactive, solutions-focused Clinical & Quality Coordinator to join our National Services Team. This is a newly created position that plays a key role in ensuring safe, high-quality, and compliant service delivery across the country.

You'll partner closely with our Clinical Advisor and Quality Advisor to oversee critical clinical and quality processes—such as incident management, restrictive practice management, and clinical intake assessments. You’ll also provide coaching, support, and practical advice to our local teams, helping them navigate complex situations with confidence and care.

This role is ideal for someone who thrives on variety, values collaboration, and wants to make a meaningful difference—while enjoying the flexibility of working from home within a supportive and connected team.

About You

We’re looking for someone who combines strong clinical acumen with a coaching mindset and a passion for empowering others.

At My Supports, we work by the motto: “The answer is yes, unless it can’t be.” You’ll embrace that mindset—helping teams navigate challenges to support client choice and dignity of risk, while ensuring safety and compliance remain front and centre.

You are confident, curious, and not afraid to ask questions, challenge assumptions, or look for better ways of doing things.

You’ll also bring:

A qualification in Nursing (Enrolled Nurse or equivalent), Allied Health, or a related field (AHPRA registration highly regarded)

Experience in the disability, health, or community services sectors

Understanding of reportable incidents, restrictive practices, and clinical intake procedures

Familiar with quality frameworks and compliance systems

Excellent written and verbal communication skills

Strong time management and organisational abilities

Comfort with Microsoft Office and clinical/quality systems

Why Join Us?

Flexibility – Work from home in a role that values outcomes, not hours

Collaboration – Join a supportive, close-knit national team that’s here to help

Growth – Be part of an organisation that invests in innovation and continuous learning

Purpose – Know your work has a direct, positive impact on people’s lives

Commitment to Diversity

We are committed to creating a workplace that reflects and respects the diversity of the communities we support. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and LGBTQIA+ individuals. We are happy to make adjustments to support your participation in the recruitment process.

How to Apply
Please submit a current resume and a cover letter (maximum 2 pages) that tells us why you're a great fit for this role.

Pre-Employment Screening

Every employee of My Supports is required to provide a range of pre-employment screening checks specific to their role, some of these may include:

NDIS Worker Screening Check

NDIS Orientation Certificate

Working With Children Check

Proof of Residency