Senior Inspector - Office of the Rental Commissioner team

Grade: Clerk Grade 7/8
Salary range: $110,266 - $122,058 + superannuation and leave loading
Duration: Ongoing, Full-time
Location: Hybrid opportunity in Sydney in-office requirement 2-3 days a week as a minimum which could be subject to change based on applicable DCS workplace policies.

About the team

Do you want to make a difference in NSW's rental market? Join the Office of the Rental Commissioner at NSW Fair Trading. We're hiring a senior inspector for the NSW Rental Taskforce to improve renting conditions. You'll inspect rentals, collect evidence, and enforce property and consumer laws.
This new team will work in new ways to prevent and respond to breaches of property law in NSW. The taskforce will work on key issues of rental home quality, failure to lodge bonds, solicited rent bidding, unfair evictions and issues of safety and consumer protection. Including responding to consumer complaints, preparing evidence for investigations, and running targeted inspection programs to ensure compliance and monitor trends.

Your day-to-day

• Conduct thorough inspections of rental properties and documentation to ensure compliance with relevant regulations and standards.
• Investigate complaints and issues related to rental properties and take appropriate enforcement actions.
• Provide guidance and support to landlords, property managers, and tenants on rental regulations and best practices.
• Collaborate across NSW Fair Trading and other regulators to develop and implement strategies for improving rental conditions.
• Prepare detailed reports and documentation of inspection findings and enforcement actions.
• Stay up-to-date with changes in rental laws and regulations and ensure compliance with the latest standards.

To be successful in this role you will demonstrate:

• Proven experience in law, property management, compliance, or a related field.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make sound decisions based on inspection findings.
• High level of attention to detail and accuracy in documentation and reporting.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant qualifications in property management, law, or a related field are highly desirable.
• We are open to accepting applications from candidates with diverse career backgrounds that can demonstrate transferable skills from housing management, tenant advocacy, law, property management, community safety or other relevant industries.

Essential requirements:

• Certificate IV in Government (Investigations) or equivalent or preparedness to undertake an identical employer sponsored program within 12 months.
• Demonstrated knowledge of formal conduct of investigations, evidence gathering and review process.
• Demonstrated experience in providing coaching and mentoring of team members in order to achieve business outcomes.
• Current NSW driver's license and the ability and willingness to travel throughout the state on a regular basis as required.

Desirable:

• Strong knowledge of rental regulations and standards in New South Wales.
• Experience in property management, maintenance or tenancy law.

What we need from you:

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 7/8, with the base salary for this role starting at 110,266 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 28th April 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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