Rental Service Officer

Thrifty Car Rental NT

About the business

Territory Rent a Car Pty Ltd is a locally owned and operated company who are the Thrifty Car Rental franchisee for the Northern Territory and Kimberley region of WA, our company's car rental root's date back to the 1960's. We have an extensive fleet of passenger vehicles, 4WDs, utes, trucks and buses that we rent to locals, tourist and corporate clients.

About the role

With the demand for rental cars increasing over the next 6 months we require Fulltime Rental Sales Officer's to join the team in our Darwin branches.

As a Rental Service Officer you will be working on the front counter, delivering excellent customer service in all aspects of car rental, including enquiries, reservations, sales and administration.

Main tasks include:

• Receiving enquiries and taking bookings over the phone and in person
• Rent vehicles to our customers
• Monitoring, tracking and organising fleet
• Checking vehicles in and out, logging kilometres driven and any damage
• Informing customers of additional products and services which will assist them with their rental
• Providing customers with instructions relating to their vehicle and tourist information
• Completing accident and damage reports
• Providing exceptional customer service at all times

Essential Criteria:

• Willingness to work effectively as part of a busy team, be well presented and demonstrate enthusiasm for the job.
• An excellent telephone manner.
• Good verbal and written communication skills.
• Attention to detail.
• Well-developed time management skills and ability to meet strict deadlines.
• Ability and willingness to sell.
• Ability to prioritise tasks, seek guidance when required, but work with minimal supervision.
• Good Computer literacy skills.

Previous experience in a sales and customer service background, preferably within the hospitality and retail industry would be an advantage.

In return we offer:

• A competitive hourly rate plus penalty rates for weekend and after 6pm work
• 5 Weeks annual leave
• Team based work environment.

To be eligible to apply you must:

• Hold a current, unrestricted, full Driver's licence.
• Have full working rights in Australia.
• Be available and willing to work flexible hours, including weekends
• Be a current resident of Darwin

Thrifty operates under a clean air work place environment.