At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

About the position:

Are you a problem-solving superstar with a passion for customer service? Do you love turning challenges into solutions and ensuring customers have the best experience possible? Then this is the role for YOU!

As a Service Liaison at Winning Group, you’ll play a key role in ensuring our customers receive exceptional after-sales service. You’ll be the go-to person for troubleshooting and making sure everything runs smoothly — from liaising with suppliers and manufacturers to helping resolve any issues our customers may face.

• Be the hero our customers need by diagnosing and solving product issues.
• Keep our service calls in check — log everything accurately and ensure records are up-to-date.
• Book and coordinate service calls with our trusted partners and suppliers.
• Work with Finance and Order Management to handle returns, credits, or refunds for faulty products.
• Be the voice our customers rely on — respond to calls and emails quickly and efficiently.
• Stay ahead of the game by keeping your product knowledge sharp with regular training.

Qualifications:

• Top-notch communication skills (verbal and written) – you can talk the talk and write the email!
• A knack for staying cool under pressure and managing multiple priorities with ease.
• A natural ability to build rapport — whether it’s with customers or suppliers, you’ve got it covered.
• Strong computer skills — tech-savvy and ready to tackle any system.
• A can-do attitude and excellent problem-solving abilities – no challenge is too big!

Why Join Us?

• We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish!
• Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
• From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone!
• Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life.

Discover our vibrant community and learn more about us on our website and follow us on Instagram, Facebook and Youtube.

We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.