Are you looking to start a career in technology or work in a role that teaches you about technology, provides great customer service and learn how to bring new features and products to market?

You do not need any experience, but you must love technology and be willing to learn quickly!

Howdy! We're PlanCare.

A young, exciting, and innovative healthcare-at-home platform with its sights set on revolutionising the ‘aged care’ market through innovative technology.

You see...we like to think of ourselves as slightly different from the rest of the crowd! We're building a fun and inclusive brand and want you to be part of it.

A business that will help older Aussies and Aussies with a disability to take control of their funding and support them in reaching their goals.

According to the AFR Boss awards, we are one of Australia's 'Most Innovative' Companies in healthcare.

At our heart, we are a technology company utilising technology to enable our clients to reach more of their life goals through choice and control. Our platform and technology bring funding recipients closer to providers and people who provide support.

If you want to be part of a great team and be involved in growing our brand and business, then apply below.

Our mission is simple: Empowering more Australians to live the life they want.

We are proud of our culture, values, and mission:

We are honest & true

Leaves no one behind

We always listen

Embrace difference

We’re innovative

We succeed together

With all our team members working:

In Collaboration - Leverage our collective genius, be a team

In Transparency – Be real In Accountability – Recognize that if it is to be, it’s up to me

In Passion – Show commitment in heart and mind

In Advocacy – Earn trust and business

In Quality – Ensure what we do, we do well

About The Role

The Product Support Administrator role will work within the product team, which helps bridge the gap between our clients and our technology teams.

Working from our central office in Perth CBD, you will be our client and provider's first contact in helping them get the most from our platform and services. You will provide technical support, customer service and online training/demonstrations to existing and potential customers. You will listen to and record their feedback and translate it into product features and enhancements for our platform.

Roles and Responsibilities

You will help demonstrate our platform to clients to receive feedback and work closely with our development teams to translate this feedback into new features and requests.

You will support our existing clients by providing training, troubleshooting shooting and customer service.

Maintain and update product documentation, including training material, videos and how-to guides so customers and internal teams have more precise and structured information.

You will aid the product team by providing feedback for new product development, from concept to product release (including budget and milestones);

You will help manage the whole product lifecycle management, ensuring deliverables are met on time and within budget;

You will help collaborate across R&D, Marketing, Product, and QA teams to plan, design, develop and deliver quality products;

You will assist with ensuring providers are compliant and will provide advice on acceptable documentation.

Requirements

Flexible can-do attitude

Eye for detail

Continuously strive to achieve industry compliance and best practice

Positively contribute to the achievement of the business objectives whilst maintaining a focus on the business values

Good knowledge of Office, including Word, Excel, Powerpoint and Outlook.

Approved NDIS Worker Screening Check or Police Clearance (or willingness to obtain one)

Right to live and work in Australia

Desired Skills and Experience

Be technically minded and love working with software and technology

Be well-organised and have excellent communication skills

Have great time management and organisation skills

Great attention to detail

Flexible and adaptable and like to work in a fast-paced environment of constant change.

Sound like a role you’re interested in? Apply now!

PlanCare is an equal opportunity employer, and we encourage individuals of diverse backgrounds (including, but not limited to, Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people in the LGBTQI+ community, and people with a disability) to apply.

You will need to be able to attend an interview in person at our Perth office.

If you wish to have a confidential conversation regarding this role, please get in touch with us by emailing [email protected].

We may be able to shortlist for this position before the closing date. STRICTLY NO AGENCIES.