Start your ICT career with us! We’re looking for a Graduate Network Support Officer to provide vital network support and gain hands-on experience across council sites. This is a great opportunity to develop your technical skills in a supportive environment.

Key responsibilities

Provide first-level ICT support and escalate issues as needed.

Assist with deploying devices and gathering technical requirements.

Contribute to the setup and optimisation of network infrastructure (LAN/WAN).

Manage role-based access and generate audit reports.

Implement and test security measures to safeguard ICT systems.

Troubleshoot and resolve issues with hardware and devices.

Develop technical expertise in server and network administration.

Mentor and guide trainees in the ICT team.

About you

A degree in IT or equivalent experience in an ICT role.

Knowledge of PC hardware, Windows OS, and Microsoft Office.

Basic understanding of server roles (AD/DHCP/DNS) and Microsoft 365.

Strong customer service and communication skills.

Ability to troubleshoot network issues.

Excellent organisational and time management skills.

Team player with a focus on achieving collective goals.

What we offer you

Base salary between $75,071.65 and $86,731.41 will be offered (dependent on skills and experience) + 12.5% superannuation

2-year contract, full-time (37.5 hours per week)

19-day month

Council offers training to support your professional development and strong career growth, 20 days annual leave per year with the opportunity to purchase additional leave, 12 days of personal leave per year, salary continuance insurance and a superb work life balance - plus many other benefits.

Apply online

Apply via our careers page: Jobs - Clarence City Council and include a copy of your current resume, together with a 1–2-page cover letter detailing your experience, skills, and suitability for the role.

Please note, we will only accept applications submitted via the Clarence City Council Careers page. Applications submitted via SEEK will not be considered.

For more information about the position, please email David Harvey (Manager ICT Operations) at [email protected].

Position Description

Download the position description from our careers page: Jobs - Clarence City Council.

Council commitment

Council is committed to the safety and wellbeing of children and youth while enabling their participation as valued members of our community.

We have zero tolerance to child or youth abuse and harm, and we prioritise the safety of the children and youth that we interact with in the performance of our role and report conduct of concern. For further information, please refer to our Safeguarding Children and Youth Policy and Code of Conduct.

Council is an equal opportunity employer and a smoke free workplace. Prospective applicants should note that random alcohol and drug testing is a condition of employment at Clarence City Council.

Applications close at 9.00am on Wednesday, 23 April 2025.