Superhost Union, a leading short-term rental management company in Canberra, seeks a dedicated and enthusiastic Assistant Accommodation Manager to enhance our hospitality services. Join our dynamic team in a key operational role, supporting and managing our portfolio of Airbnb short-term rental properties.

We are looking for a proactive and detail-oriented professional with excellent time management skills, reliability, and a positive, can-do attitude. The ideal candidate thrives on initiative and responsibility, ensuring our properties run smoothly and guests receive exceptional service. The full-time equivalent salary for this position is $60,000 - $76,000 per annum, part-time salary will be calculated on a pro-rata basis.

Key Responsibilities

· Assist with Daily Operations: Support the Accommodation Manager in overseeing the day-to-day management of multiple short-term rental properties, ensuring seamless check-ins, check-outs, and guest satisfaction.

· Maintain Quality & Standards: Conduct routine inspections to ensure properties meet high standards of cleanliness, maintenance, and presentation. Report any issues and coordinate necessary resolutions.

· Coordinate with Teams: Assist in managing housekeeping, maintenance, and guest service teams by scheduling cleanings, minor repairs, and service requests.

· Guest Support: Handle guest inquiries, minor complaints, and basic troubleshooting professionally to enhance the guest experience and uphold our Superhost reputation.

· Onboarding New Properties: Assist in the setup and onboarding process for new Airbnb listings, including coordinating photography, inventory checks, and ensuring all operational procedures are in place before the property goes live.

· Administrative Support: Assist with inventory management, scheduling, and documentation to keep operations organized and efficient.

· Monitor Property Performance: Help track occupancy rates, guest reviews, and property conditions, providing feedback to optimize performance.

Qualifications & Requirements

· Experience: Prior experience in hospitality, property management, or short-term rentals (Airbnb experience preferred).

· Communication Skills: Strong interpersonal and communication skills for coordinating with teams and handling guest interactions.

· Time Management & Organization: Ability to prioritize tasks and manage multiple properties efficiently.

· Problem-Solving Ability: Proactive mindset with a hands-on approach to resolving issues.

· Accountability & Teamwork: Takes responsibility for tasks, works well in a team, and ensures high operational standards.

· Physically fit, comfortable with frequent travel and property visits.

· Valid driver's license and reliable vehicle required.

What We Offer

· Competitive Compensation: Fair pay based on experience, with performance-based incentives.

· Career Growth: A clear pathway for career advancement into senior management roles within our expanding short-term rental business.

· Supportive Work Environment: A dynamic and collaborative team culture with training and development opportunities.

To apply, please send your resume and a brief cover letter detailing your relevant experience to [email protected]. Please use the subject line: “Application for Assistant Manager.”

Superhost Union is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.