With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA

We are currently seeking an experienced Strategic Workforce Planner to join the dynamic Workforce Management team. In this role, you will be responsible for strategically planning and forecasting our workforce needs, ensuring optimal staffing levels throughout our contact centres or our network of Member Service Centres team which consists of over 400 passionate people.

Key Responsibilities:

• Analyse historical data and trends to develop accurate workforce forecasts
• Develop and maintain effective scheduling strategies to ensure optimal staffing levels, prioritising cost-effectiveness and member experience
• Implement and execute strategic workforce planning strategies to enhance operational efficiency, ensuring continual improvements in forecast accuracy and resourcing processes.
• Provide regular reports and analysis on workforce performance, staying proactive in identifying risks and issues.
• Stay informed on workforce management practices, utilizing tools to adapt and improve scheduling processes.

Experience required:

• In-depth understanding of workforce management planning tools including excel, power BI etc, to facilitate efficient delivery of objectives
• Demonstrated experience in delivering high level strategic initiatives and project work.
• Experience in project management (highly desirable)
• Capability to apply project management skills to streamline processes and enhance overall efficiency
• Strong analytical and problem-solving skills specifically tailored to meet the demands of project delivery.
• Excellent communication and collaboration abilities.

What can we offer you?

• Secure a full-time, permanent position working within your local community
• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• An inclusive & supportive environment, enabling all abilities to strive for success.
• Professional career development & ongoing training.
• Generous discounts on home, contents & car insurance, plus free roadside assistance.
• Member benefits & opportunity to join a very active Social Club.

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.

How to Apply

This position is open to internal applications only. Please submit your resume by clicking Apply Now.

Application deadline is Friday 25th April 2025

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.