Ayan Infotech are urgently looking for a ServiceNow Business Technical/ System Analyst for a long term contract job opportunity in Melbourne (or Sydney).

All applicants must have full unrestricted work rights in Australia.

Title: ServiceNow Business Technical/ System Analyst
Location: Melbourne is ideal, Sydney is fine
Type: Contract (6 months + long term)

Required Skills and Experience:

• 10+ years of experience in Analysis landscape with expertise in technical analysis.
• Expertise in complex business transformation/improvement and digital initiatives in all project phases, project governance and solution delivery.
• ServiceNow experience is essential (certifications are a plus)
• Captures business and user requirements (as stories for agile shops)
• Ensures requirements are understood, developed, tested, and delivered to specification.
• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
• Represents project stakeholders throughout planning, development, and release processes.
• Works with the platform team to develop release estimates.
• Supports the testing effort.
• Works with stakeholders to drive adoption.
• Define processes across Customer/IT/Employee workflows.
• Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
• Must have strong ServiceNow technical knowledge.
• strong communication skills

Contact: 02 9412 4178 for more details.

www.ayaninfotech.com