At Nesuto we focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for our guests and results for our shareholders.

We have amazing opportunity for a Guest Service Agent with an eagerness to learn to join our growing team at Nesuto Docklands for Full Time Position.

This role will be involved in all aspects of hotel front desk operations at Nesuto’s expansion into the Victorian market. Nesuto Docklands is a $100m new build property, located in Melbourne’s The District Docklands and celebrating our two years anniversary in February 2025. The 211 key Apartment Hotel features 58 x 1-bedroom, 20 x 2-bedroom and 133 premium apartments.

The role offers:

• Operating the hotel front desk at a technologically advanced property in Melbourne’s Docklands district
• A competitive pay rate
• Heavily discounted rates on hotel stays for you, your friends and family across New Zealand and Australia
• The opportunity to work with a growing brand across New Zealand and Australia

The role involves:

• Operating all aspects of the hotel front desk operations.
• Assisting with reservations and enquiries as required.
• Working efficiently with our maintenance and outsourced housekeeping teams to ensure the property is presented to the highest standard.
• Superb communication skills when interacting with guests, clients, team members and suppliers.
• Handling guest requests and ensuring guest satisfaction.
• Striving to improve the properties operations and finding efficiencies in processes.
• Ensuring security is effectively managed at all times.
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
• Reporting on all aspects of day-to-day operations to Duty Managers and the Hotel Manager.

The ideal applicant will:

• Have local knowledge . . . Be familiar with Melbourne sights and attractions and have a thirst to gain knowledge of local dining, entertainment and events.
• Be tech savvy . . . With a passion to learn and understand the latest technologies.
• Grow meaningful relationships . . . Demonstrate an eagerness to build rapport with our guests and live our moto of “Stay Real”.
• Be a leader . . . We are all leaders in our business. We empower our team to act in the best interest of our team, our guests, and the business.
• Be intuitive . . . Having the ability to work autonomously, Making The Call when needed and seeking support as required.
• Exceed expectations . . . With a passion to achieve above market results.

Our ideal Guest Service Agent will have:

- 1 year of experience in a similar level role

- First Aid Certificate

- RSA Certificate (Or willing to obtain one)

It is an amazing time to get on board and join our growing team. What are you waiting for? Apply now!