About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Due to several internal promotions, join us at this incredibly exciting time for our Hotel as Overnight Guest Service Agent Full Time

Your day to day

As part of our Night team, no two nights are ever the same.

Not just a night owl, you are a warm and friendly face as the main point of contact for guests overnight.

This is a role with a high emphasis on face to face guest relations, assisting guests with enquiries on the phone as well as the usual aspects of the night audit function.

Whether you are auditing the daily transactions of the hotel; welcoming guests at check in & check out; accurately identifying & correcting discrepancies in your audit; maintaining the security of the Hotel; or fulfilling guest requests; you will well and truly be the heart of the Hotel for our overnight team.

This is a busy and varied role with connection to all departments across the Hotel. Your presentation, attention the detail and ability to liaise with guests will be the key to success in this role.

If that sounds like something you’d thrive at, we would love to hear from you.

What we need from you

Ability to work between the hours of 11:00pm to 7:30am across at least 5 nights per week

Passion for delivering warm and welcoming customer service & memorable guest experiences

Amazing communication skills both on the phone & in person - you are a people’s person and this shines through

Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience

You must meet the legal requirements to live & work in Australia

Valid Driver’s license is required for this role

If this sounds like you, we would love to hear from you!

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

Free meals on shift

Laundered uniform supplied

Paid birthday leave - hip hip hooray!

Paid parental leave

Proactive paid wellness and mental health days

Discounted CBD carparking

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

A massive colleague discounts platform for all your favorite brands and retailers

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit http://careers.ihg.com/ to find out more about us.