An exciting opportunity to join Local Government to support animal welfare and contribute to your community

Your new company

Hays Recruitment are assisting a Local Council with a fantastic Companion Animals Officer role. Based in Hornsby, this contract role will be an initial 6-month engagement with the likelihood of extension for the right person!

Your new role

To be part of and contribute to a team responsible for the management of companion animals and the administration of the NSW Companion Animals Register in accordance with the NSW Companion Animals Act 1998 and Regulations 1999.

Administration & Registration

• Accurately record applications for identification and registration on the NSW Companion Animal Register.
  
• Produce certificates and send to owners along with relevant information sheets.
  
• Assist in the coordination and management of companion animals to achieve compliance with registration, including keeping accurate records, extracting reports, producing merge letters.
  
• Contribute to retrieving and maintaining records on registrations and income received and advise and undertake actions to maintain budget targets.
  
• Provide administration support
  

Compliance

• Investigate and undertake appropriate actions regarding incidents, reports and customer requests received by Council on companion animals issues.
  
• Take appropriate action where animals are not under effective control and/or causing a danger or risk to the public.
  
• Provide swift and appropriate response to reports of dangerous situations involving companion animals.
  
• Maintain accurate records of complaints, investigations, owner and animal details, customer reports and follow-up actions on Council's customer relations management system and electronic records management.
  
• Identify and undertake enforcement actions for breaches of legislation including
  collecting evidence, writing Penalty Infringement Notices, Notices and Orders and providing court evidence.
  
• Conduct research on the registration status of all animals brought to the attention of the Officer and initiate actions to allow follow-up procedures to ensure registration.
  
• Assist in ensuring owners follow regulations relating to restricted breeds and declared dangerous dogs.
  

Customer Service

• Attend counter/telephone enquiries regarding companion animals.
  
• Provide appropriate resources and undertake follow-up actions to the satisfaction of customers.
  
• Assist the Customer Service Unit by providing information regarding registration of companion animals.
  
• Provide assistance to enquiries from staff of the Council's Animal Shelter.
  
• If required, participate in the 24-hour Animal Control Emergency Response service.
  

What you'll need to succeed

Qualifications

• Certificate in Business Administration /Office Skills or deemed equivalent experience.
  

Experience, Skills and Knowledge

• Sound computer skills with good knowledge and experience of office-based computer software packages, including word processing, spreadsheets, database programs and web-based applications
  
• General clerical skills and experience, including record keeping, filing
  
• Knowledge of companion animals legislation
  
• Experience in conflict management and negotiation skills
  
• Excellent oral and written communication and interpersonal skills
  
• Professional telephone manner and customer service skills
  
• Experience and skills in handling of companion animals
  
• Ability to work independently and as part of a team and use your own initiative when in the field
  

Licences or Certificates

• Current NSW Class C Driving Licence
  

What you'll get in return

• Working for a reputable Local Government Council
  
• Working alongside leaders within the Environmental Sustainability and Health team
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or for more information please contact Linda McGovern from Hays Facilities Management on 02 8860 1693. Alternatively, you can email [email protected]