• Information Technology Services
• Full time, continuing position
• Base salary will be in the range $80,523 - $89,505 + 17% superannuation (HEW Level 5)
• Based at our St Lucia location

About This Opportunity

The AV Technician will provide timely and effective technical support for Tier 1 and 2 Audio-Visual (AV) and Desktop support functions across the University. In this role, you will assist clients to ensure seamless AV and desktop experiences. Acting as a key link between ITS and clients, you will use your excellent communication skills to maintain high levels of customer satisfaction and ensure smooth service delivery. This role offers the opportunity to work in a dynamic environment and contribute to the success of the University's technical needs.

Key responsibilities will include:

• Provide technical support for hardware, software, and AV issues through self-service guides, phone, email, remote assistance, and on-site support when needed.
• Support various platforms (Microsoft, Apple, AV) using UQ tools, modern deployment technologies, and manage IT assets, network, and applications.
• Apply excellent customer service practices, monitor service requests, maintain documentation, and assist with IT equipment management and support for teaching and research environments.
• Promote and adhere to UQ's Cyber Security Policy, ensuring compliance with cyber security procedures and standards.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

About You

• Relevant qualifications or equivalent experience in Audio-Visual or a related field, or a combination of relevant experience and training.
• In-depth knowledge of Audio-Visual technologies and experience in providing support for AV systems and operational components.
• Proven experience in remote assistance and on-site support, troubleshooting and resolving issues with AV systems.
• Strong understanding of IT/Data security issues and solutions
• Experience supporting mobile technologies
• Demonstrated ability to work with clients in a service-oriented role, specifically within an Audio-Visual service management environment.
• Effective interpersonal, oral, and written communication skills, including the ability to document processes and interpret client needs clearly.
• Proven problem-solving skills, with the ability to prioritise tasks and work efficiently both independently and as part of a team.
• Experience working on project teams as a team member.
• Current Class C Driver's licence.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Matthieu Bernard at [email protected]. For application inquiries, please reach out to the Talent Acquisition team at [email protected] , stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter summarising how your background aligns to the 'About You' section
• Resume

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

Applications close Sunday April 20 at 11.00pm AEST (R-49665).