Junior Medical Receptionist Health Professionals and Support Services Award [MA000027]

Support Services employees – Rates Level 7

Your Opportunity

Part-time | 15-20 hours per week - Mondays and Wednesdays required

Ideal for a university student with an interest in biological sciences and medical terminology. The ability to learn quickly and work autonomously is critical.

Your Role & Responsibilities

As a Junior Medical Receptionist, you will play a key role in ensuring the smooth operation of our practice. Your responsibilities include:

Reception & Patient Services

- Welcoming patients and their families with professionalism and care.

- Managing appointment scheduling, rescheduling, and cancellations.

- Handling phone, email, and face-to-face inquiries.

- Triaging and prioritising incoming requests and tasks.

- Managing patient expectations and resolving concerns.

- Processing payments, financial reconciliation, and debt resolution.

Administrative Support

- Managing, sorting, and distributing correspondence.

- Performing secretariat duties, including minute-taking and record-keeping.

- Supporting patient flow and care with efficient administrative processes.

- Coordinating with healthcare facilities to ensure necessary resources.

- Maintaining accurate patient records and data integrity in billing systems.

- Ensuring compliance with medical and administrative policies and procedures.

- Handling referrals, appointment management, and audit administration.

- Anticipating and completing administrative needs to support both staff and patients.

- Making ethical decisions and maintaining confidentiality at all times.

Genie software experience is advantageous but not required.

About Us

We are a close-knit team. Many of our patients have special needs.

Your Application

Please provide the following for consideration:

We require availability on Mondays and Wednesdays, with some flexibility around exact hours - for approximately 15-20 hours per week. This is an ongoing permanent part-time position.

Selection Criteria

You will be assessed on your ability to demonstrate the following attributes in the context of the role:

- Strong written and verbal communication skills, with the ability to interact professionally, maintain confidentiality, and communicate sensitively with staff, patients, and the public.

- Excellent organisation and prioritisation skills, with the ability to work autonomously in a fast-paced environment.

- Knowledge of (or the ability to quickly learn) basic medical terminology to accurately interpret patient records and information systems.

- Ability to remain composed and adaptable under pressure while ensuring efficient administrative outcomes.

How to Apply

Submit the following via email - [email protected]

1. A written response (maximum one page) addressing the selection criteria.

2. Your current CV/resume, including two referees who can attest to your performance and conduct in the workplace (preferably a current or past supervisor).

3. Your preferred availability (days/hours)

We look forward to welcoming a new member to our team!