ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a dynamic and strategic Director of Operational Excellence to support and inspire our Operations team. In this pivotal role, you will drive operational performance, optimize customer-centric processes, and support the continuous uplift of operational excellence capabilities. You will play a key role in fostering a culture of continuous improvement, ensuring efficiency, and aligning processes with business objectives to deliver exceptional results. As a people leader, you will mentor and coach your team, aligning them with business goals while fostering an environment of growth, engagement, and development.

You will make an impact through –

Operational performance and business intelligence – Driving operational performance by partnering with leaders to maintain data-driven scorecards, ensuring accurate and timely data, aligning measures with business goals, and preparing key reports for executives and the board.

Continuous improvement & client centric design - Leading impactful engagements that drive operational efficiency, revenue, and NPS, supporting the design and delivery of a client-centric future state service model, championing intelligent automation, and providing thought leadership in business architecture to ensure operational teams are structured for quality delivery, exceptional client experience, and aligned incentives.

Operational excellence capability – Support the leadership team in the uplift of Operational Excellence capabilities within the broader operations team, driving continuous development and improvement.

Demonstrate strong strategic thinking by analysing complex data to derive actionable insights, develop well-informed recommendations, and effectively influence outcomes, ensuring alignment with business objectives and driving impactful results.

ABOUT YOU

To be successful in the role, you will possess the following background and skills –

Degree qualified in Business or a related field is highly preferred combined with Green Belt certification; equivalent experience in lieu of degree may also be considered.

Experience in leveraging automation and AI for process design, with a strong understanding of how to utilize these tools to enhance operational efficiency.

Strong team player with excellent stakeholder management and influencing skills to drive collaboration and alignment.

Confident communicator who speaks up, challenges the status quo, and maintains a positive, solution-focused approach.

Curiosity-driven with a passion for continuous learning and a deep commitment to understanding customer needs and enhancing experiences.

Proficient in data analysis and applying insights to drive customer-centric design and operational excellence, including capacity planning and performance optimization.

Proven leadership and coaching abilities, with a focus on uplifting capabilities beyond direct teams to foster growth and operational success.

FOR YOU

We offer industry leading 'Custom Perks' including:

Annual performance bonus

An extra week of annual leave

Collaborative Hybrid work environment – 3 days in the office

Company funded social events

Dress for your day policy

Employee discounts

Intersection – our Diversity Network

Cultural Leave swap

Ongoing investment in your growth including access to our digital learning platform – Degreed

Reward and recognition programs

Volunteer and community engagement opportunities

Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.