About The Role

Reporting to the Head of Tech Support, you'll be trained to become the support team leader for one of the Main features in the Martian Logic HRIS.

This role can give the right candidate a huge growth opportunity as you could be become the product manager of the product that you start supporting.

You must have 3+ years customer service experience in an environment such as retail, hospitality, IT client success/support... etc.

About The Person

The ideal person would be someone who's a currently employed as store manager, or; a team leader in either hospitality or IT environments - someone who's doing an exceptional job where they are but is looking for professional growth, more responsibility and better remuneration prospect.

You must have:

• 3+ years experience in customer service related role such as retail, hospitality, IT support/client success
• Exceptional communication skills
• Passion for quality customer service
• Self-driven and motivated
• Willing to learn and grow
• Problem solving skills

Career Progression

• Team leader
• Product Manager
• Support Manager
• Client Success Manager

Your responsibilities will include

• Taking full ownership of the support for one of our products
• Dealing with candidates, HR professionals, our accounts specialist, the support manager and other stakeholders at Martian Logic
• Triaging client issues and assigning tasks to the Level 2 support team
• Promptly getting back to clients and candidates and managing their expectations
• Stay up to date with the latest changes and features of the platform
• Report to the support manager

Culture & Remuneration

Inclusion: Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.

Learning & Growing: Work closely within world-class business and technical teams where you'll find yourself constantly challenged to learn and grow as a professional.

Remuneration: We expect a high level of commitment and ownership from our team and in return, we offer very competitive remuneration and benefits. Based on the years of experience, we're offering the following package for this role:

• Base: Between $60K and $70K + Super depending on experience
• OTE: Between $70K and $90K/Year on meeting KPI(s)
• Share Options: Share options might be offered at end of probation
• Yearly Salary Review: Your base and OTE will be reviewed every year.

To apply for this role please click on the apply link below, alternatively, if you have the relevant experience and meet the must-have list and still would like to speak to us about this role, then you can call either Anwar on 0410 512 021 or Chris on 0448 059 737