National Field Service Manager – Medical Equipment

Lead a high-performing national service team | Critical healthcare sector | Growth-focused, innovative company

Are you a proven service leader with a passion for healthcare technology and operational excellence?
We’re looking for a National Field Service Manager to take the reins of our service operations across NSW, VIC and QLD — driving performance, compliance, and customer satisfaction in the delivery of technical services for critical medical equipment.

What’s in it for you?

Leadership role in a values-driven, high-growth healthcare business

Manage a national team of skilled biomedical technicians and engineers

Influence strategy, systems, and service outcomes across Australia

Work with innovative medical technologies that improve patient care

Excellent remuneration + car allowance/company vehicle + mobile devices

What you’ll be doing

Lead and support our national field service team, fostering technical excellence and accountability

Oversee installations, maintenance, repairs, and upgrades across a range of regulated medical devices

Oversee corporate service and maintenance agreements

Ensure full compliance with TGA regulations, ISO standards, and manufacturer service protocols

Monitor KPIs including first-time fix rate, response times, and preventative maintenance completion, productive targets

Collaborate with cross-functional teams to deliver seamless customer experiences

Support the use of our CRM and field services software tools to improve scheduling, reporting, and traceability

Manage national service budgets, test equipment/tools, and fleet to maximise efficiency and performance

About you

You’re a strong, hands-on leader with the ability to balance day-to-day operations with strategic thinking. You thrive in regulated, clinical environments and understand the importance of uptime, quality, customer service and safety in the healthcare sector.

You’ll bring:

5+ years in a senior field service or operations leadership role

Experience in medical equipment, biomedical technology, or healthcare engineering would be an advantage, however any electronic/electrical field service management experience will be strongly considered

Solid understanding of regulatory compliance (TGA, ISO 9001 etc.) would be an advantage

Strong data-driven mindset – confident with CRM, reporting, and scheduling systems

A collaborative, solution-focused leadership style

About Us

We’re a trusted partner to medical equipment suppliers, hospitals, medical & dental clinics, and pathology labs across Australia. Our reputation is built on quality equipment, responsive support, and long-term service partnerships. With strong growth ahead, we’re investing in our people, systems, and service innovation — and we want you to be part of it.