Prisoner Trust Services Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• A competitive salary of $78,404.01 per annum
• Fully provided lunch during shifts
• Annual leave loading and 4 weeks of annual leave
• Statutory superannuation contributions
• Career progression pathways within Serco
• A supportive and high-performing team environment

Make an impact at Serco

As a Prisoner Trust Services Officer at Acacia Prison, you will play a key role in managing prisoner trust accounts and ensuring smooth financial and administrative operations. Working in a fast-paced, high-performing team, you will be responsible for processing transactions, handling inquiries, and providing excellent customer service in a highly regulated environment. This is a full-time position based in Western Australia, approximately 50 km east of Perth.

As a Prisoner Trust Services Officer in the Prisoner Trust Services team, you’ll make a positive impact by:

• Processing daily system rollovers and financial transactions
• Managing incoming and outgoing monies, mail, and correspondence
• Monitoring and processing requests via messaging services
• Providing reception and switchboard relief when required
• Supporting the Prisoner Trust Services team with various administrative tasks
• Ensuring all communications are clear, accurate, and timely

Serco is a place for you

You are a detail-oriented and efficient administration professional who thrives in a fast-paced environment. You have strong numerical skills, excellent customer service abilities, and the capacity to work with confidential information. You are a collaborative team player who is organised, meets deadlines, and can handle multiple priorities.

To be successful in this role, you’ll have:

• Strong computer literacy, including intermediate Excel skills (highly recommended)
• Experience handling money, data entry, and processing transactions
• High attention to detail and the ability to manage time-sensitive tasks
• Excellent communication and customer service skills
• Experience working with switchboards (desirable)
• The ability to obtain the necessary security permits

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

As a fast-growing and successful global company, Serco’s services span across justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals.

Please note:

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.