Ace Hotel Sydney is our first-ever spot in Australia, inhabiting a historic building set in the verve of Surry Hills. Inspired by the neighbourhood’ss vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros. Now all we need is you.

Perks

Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.
Here's what you can look forward to:

Exceptional Work Environment: Be part of one of Sydney's best new venues.

Team Emphasis: Join a team that values community, originality, and creativity.

And that's not all! Enjoy attractive staff benefits, including:

Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).

Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.

Retail Perks: Access special discounts on Ace retail products.

Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they reach 90 days.

Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge our team's hard work and dedication.

Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).

Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.

Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.

The Gig

Handling event inquiries and creating contracts and proposals

Assisting in daily, weekly, and monthly reporting

Preparing for client site inspections and meetings

Maintaining accurate records in the CRM system, assisting with billing, and updating event orders

Collaborating with internal teams and external partners to ensure flawless execution of events and marketing initiatives

Managing digital content updates and assisting with community engagement efforts

Supporting the Marketing & Community Manager with reporting, coordinating PR, photo shoots, and media requests

About You

Exceptional time management and organisational skills

Prior experience in a customer-facing role, ideally within a hospitality or hotel environment

A strong understanding of marketing and sales processes, with the ability to coordinate events and manage content

A collaborative, can-do attitude and a willingness to learn and adapt

Excellent verbal and written communication skills

Proficiency in Google Workspace or similar office applications

A passion for the Ace Hotel brand and culture, with a desire to contribute to our dynamic team

Previous experience in Delphi, Salesforce, Infor, Cvent, or Lanyon is a plus

Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.