MAYDAY is thrilled to embark on a collaborative journey with a Global insurance company, in the quest for multiple Claims Consultants.

Successful candidates will play a pivotal position in managing property claims end to end, offering support to individuals navigating losses amid catastrophic events like fires, flooding, or property damage.

The role is fast-paced, involving frequent phone interactions with customers in their time of need, addressing challenging situations with empathy and professionalism.

As a Claims Consultant, you are at the core of ensuring exceptional customer care and satisfaction! Your role is crucial in fostering customer relationships, ensuring customer retention, and handling every claim with professionalism and empathy.

Work together with friendly, approachable managers and colleagues! Experience thorough training and ongoing support, guaranteeing a well-rounded, informative, and engaging onboarding journey.

What's in it for you:

• Start Date: 14th April 2025
• End Date: 20th March 2026
• Location: Immerse yourself in your work within beautiful, modern offices situated in the Adelaide city centre
• Rates: Embark your journey with an hourly rate of $39.20 per hour + Super
• Hours: Full-time position working hours are 8.30am - 5.30pm (37.5hrs per week)
• Company: Become an integral part of a dynamic and fun business that highly values your contributions.
• Culture: Experience a workplace culture that applauds achievements, nurtures collaboration, and celebrates through regular social events.
• Training: Embrace continuous professional development through paid training opportunities and regular check-ins with a supportive leadership team.
• Equipment: Laptops will be supplied

Duties:

• Manage a portfolio of claims, with the workload determined by volume.
• Handle a large volume of customer phone calls in a fast-paced environment.
• Oversee property claims from initiation to resolution.
• Work closely with builders in the claims process.
• Manage a portfolio of claims, with the workload determined by volume.
• Address and manage confrontational situations effectively.
• Make confident and informed decisions regarding claims.
• Draft and issue denial letters when necessary.
• Resolve conflicts that may arise during the claims process.
• Make determinations on the outcome of each claim.
• Address and overcome objections from various stakeholders.
• Manage and navigate overwhelming situations with composure.
• Handle claims involving significant losses such as homes, fires, flooding, and lost property with sensitivity and empathy.

About you:

• Ability to provide patience, empathy and understanding to each customer's situation.
• You care about customers and prioritise their needs.
• Adaptability to excel in a fast-paced, ever-changing environment.
• Ability to manage customers in stressful situations.
• Collaborative mindset, willing to pitch in as a team player.
• Outstanding interpersonal skills, particularly a strong sense of empathy.
• Tech-savvy with a quick grasp of new systems.

If you're excited about the opportunity mentioned above and wish to learn more, we encourage you to APPLY!