Are you interested in supporting people within your local community?

Are you passionate about contributing to an important cause? Do you have exceptional skills in client support, care and customer service within a social housing, homelessness, and welfare or community services environment?

The Client Relations Officer role provides a broad range of services and advice to clients, advocates and other stakeholders. This position is responsible for providing an excellent level of customer service and a client-centered approach to community members seeking housing assistance.

You will help clients with complex needs overcome barriers they experience accessing longer term housing solutions. The role will entail liaising with other housing professionals and services on a day-to-day basis, assessing eligibility and processing applications for social housing assistance, conducting client eligibility interviews, providing advice on and delivery of private rental assistance products and appropriate referrals to other client services.

This role will be a full-time position based in Tamworth, on a 17 month fixed-term contract.

Who we are looking for:

We are looking for someone who has experience in the following areas:

Certificate 3 in Social Housing or equivalent is desirable OR Has attained previous experience in a relevant industry, service or an equivalent level of expertise and experience to undertake the range of activities required; has appropriate on-the-job training and relevant experience; or entry point for a diploma without experience.

Previous experience in Social Housing, Welfare and/or Homelessness Services/support

Previous experience in a client-focused role

Current Driver’s License

Current Criminal History Check

Willingness to obtain Working With Children Check

What we need from you:

To be considered for our role please attach via SEEK:

A cover letter outlining your skills, experience and/or knowledge in the above areas

Your current resume

Who we are:

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it our business to create secure, affordable and sensitively managed housing opportunities for low income households.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognizes the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through supported and community housing, and over long-term pathways to secure and affordable home ownership.

Benefits of working for Homes North:

Discover the exciting world of Homes North, where we prioritize the well-being and satisfaction of our valued team members. As a company at the forefront of the housing industry, we understand that a motivated and content workforce is the cornerstone of success. That's why we take pride in offering a comprehensive range of benefits that go beyond the ordinary, ensuring our employees thrive both personally and professionally.

Some of these include:

The opportunity to work as part of an organisation that makes a difference in people’s lives

Supportive, family friendly culture

Professional development opportunities

Employee Assistance Program

Wellbeing portal

Benefit options with various savings (financial and non-financial)

Flexible Start and finish times

Time in Lieu

Tax concessions through salary packaging that increase your take home wages

Attractive wages

For a confidential discussion please contact Chloe Ballantine on 02 6772 5133. Alternatively, email all enquiries to [email protected]

Applications Close 21st April 2025