About the role

Join the Thiyama-li Family Violence Service Indigenous Corporation' as a Client Support Officer based in Walgett, NSW. Reporting to the Practice Manager in Walgett, this permanent, full-time position (35 hours per week) will be responsible for providing compassionate and practical support to clients experiencing family and domestic violence and/or sexual violence.

What you'll be doing

Offer case management and emotional support to clients

Assist clients with navigating the legal system and accessing support services

Maintain up-to-date client records and case notes

Collaborate with community organisations to coordinate holistic care

Contribute to the development and delivery of community education programs

Advocate for client needs and represent the organisation at relevant forums

What we're looking for

Demonstrated experience in a client support or social services role

Strong communication and interpersonal skills

Strong advocacy skills for children, young people, and families.

Empathy, cultural awareness and a non-judgmental approach

Knowledge of local community services and referral pathways

Excellent time management, case management skills and proven ability to work under pressure

Tertiary qualification in social work, community services or a related field

What we offer

At Thiyama-li Family Violence Service Indigenous Corporation', we are committed to supporting our employees and fostering a positive workplace culture. You can expect:

- Competitive salary and salary packaging options
- Ongoing professional development and training
- Flexible work arrangements to support work-life balance
- Access to employee wellbeing initiatives and support services

Apply now for this exciting opportunity to make a meaningful difference in the lives of our clients.

Closing date: 5:00pm on Monday, 28 April 2025.

Please answer the targeted Question in your cover letter:

How would you respond to a client that came into the service asking for emergency support and assistance for a range of concerns? (no more than 200 words).

For an information package and any further enquires, email us at [email protected].

Eligibility:

Australian Citizenship

Identified roles are open to all Australian citizens but we require people to have:

A knowledge and understanding of the issues affecting Aboriginal and Torres Strait Islander peoples

A demonstrated ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Employment with Thiyama-li is subject to satisfactory background checks, including National Police Checks, Working with Children Checks, and Reference Checks.

About us

Thiyama-li Family Violence Service Indigenous Corporation is a not-for-profit organisation. Based in the Northwest of New South Wales, Walgett Thiyama-li provides services to an estimated Aboriginal and Torres Strait Islander population of 6,500 spread over 81,000km2. Our offices are in Moree (head office), Walgett and Bourke with outreach services to Brewarrina, Lightning Ridge, Boggabilla.

“Thiyama-li” means to rise up in Gamilaroi. We help indigenous women, children and men who experience family violence or sexual assault.

Our vision is to empower Aboriginal and Torres Strait Islander Peoples not to tolerate generational violence. Our Mission to achieve our vision is that Thiyama-li will be a professional organisation which will be transparent and ethical while providing a trusting and safe environment.