Are you passionate about working with families to strengthen parenting and improve outcomes for children?

Do you bring warmth, authenticity and the ability to walk alongside families navigating complex challenges?

YES! Then this role might be for you - We’re seeking a relational, skilled and grounded Family Support Worker to join our close-knit team in Kwinana.

About KEYS

Kwinana Early Years Services (KEYS) has been strengthening families since 1993. We’re a well-established, not-for-profit organisation based in Kwinana, providing free support and quality services to children, parents, carers and grandparents.

We believe that being a parent or carer is one of the most rewarding and most challenging jobs in the world — and no one should have to do it alone. Our mission is to promote a better quality of life for families by offering an integrated range of services that support, inform, empower and encourage.

We work alongside families with care and respect, meeting them where they are, and walking with them toward stronger, safer futures.

About the role

This role provides in home and community based case management to families with children aged 0 to 12 years. The Family Support Worker builds strong, trusting relationships with families, often experiencing complex and compounding challenges such as family violence, mental health issues, housing instability and financial hardship.

Parenting support is central to the role. You will work alongside families to build their confidence, strengthen family routines and relationships, and help create safe, stable and nurturing home environments. This role also involves maintaining accurate case records, contributing to program development, and engaging with external service providers to ensure warm referral pathways.

You’ll work within a strengths based, trauma informed and culturally responsive framework that honours lived experience, meets families where they are, and builds real, lasting change.

Key Selection Criteria

Please provide a brief written response to each of the following (1–2 paragraphs per criterion):

Demonstrated experience in case management or family support roles, particularly with families experiencing complex challenges

Strong understanding of parenting support, child development, family functioning and early intervention principles

Ability to build respectful and trusting relationships with families using trauma informed, culturally responsive and strengths based approaches

High level interpersonal and written communication skills, including the ability to collaborate with service partners and maintain accurate records

Relevant qualification in Community Services, Social Work, Human Services or a related field or significant demonstrated industry experience

Essential Skills and Experience

You do not need to respond to the list below, but it will be considered as part of your application and interview:

Knowledge of family systems theory, attachment theory, and related practice frameworks

Ability to apply a range of intervention strategies to support families and improve outcomes

Conceptual and analytical thinking skills with the ability to adapt to complex situations

Understanding of intergenerational trauma and the impacts of systemic disadvantage

Competence using digital tools and client record systems

Ability to work independently and maintain strong professional and ethical boundaries

Commitment to reflective practice and continuous learning

Desirable

Experience working with Aboriginal families and/or CALD communities

Circle of Security, Protective Behaviours and/or Family Partnership Training

Familiarity with local support systems and referral pathways

Knowledge of WA child protection legislation

Mandatory Requirements

The following are required prior to commencing the role. If not current, you must be willing to obtain them before commencement:

National Police Clearance

Working with Children Check

C Class Driver’s Licence

Ongoing right to work in Australia

What we offer

In return, you will be offered an attractive remuneration package (commensurate with your skills and experience), salary packaging benefits, and the opportunity to work within a supportive, collaborative and flexible environment.

You’ll join a purpose-driven team with strong values, reflective supervision, and a commitment to walking alongside families.

How to apply

If you have the skills and experience outlined above, we would love to hear from you.

To apply, please submit:

A cover letter

Your resume

A document addressing the Key Selection Criteria

Please email your application to [email protected] or apply via Seek.
For further information, contact the KEYS office on (08) 9439 1838.

Applications close: Monday, 14 January 2025
Applications that do not address the selection criteria will not be accepted.