We are currently seeking a Customer Service professionals who are passionate about providing exceptional service to the community to make the move into a fresh challenge with our client, a NSW Government Department!

This is a great opportunity to kick-start your career in the Government sector in a team that encourages development and cross-training opportunities.

What's in it for you:

• Temporary role until October 2025 - possibility of extension!
• $34.59 p/h + super
• Monday - Friday, 25 hours per week (candidates must be able to commit to part-time hours)
• Based in the Lithgow Office - no hybrid flexibility at this stage
• Role commencing on 28th April so candidates with short notice periods can be considered
• Be the first point of contact for a range of both complex and transactional enquiries, offering guidance and solutions to members of the community and customers
• Work on a rotational roster between 7am - 7pm, Monday - Friday, offering a real opportunity for work/life balance
• Structured training program and the opportunity to learn with other new starters

Key Responsibilities:

• First line of inquiry for inbound customer queries, as well as transferring calls to the appropriate area.
• Record customer information on internal systems
• Effectively handle customer enquiries over the phone, and respond to web enquiries
• Work on a large Government account and provide high level quality service to their customer base
• Assist with administrative and coordination tasks to support the business
• Offer genuine guidance and support to members of the community and customers
• Adapt across both transactional calls and more complex enquiries, giving guidance surrounding legislation and directing customer to resources where applicable
• Develop and maintain knowledge of NSW legislation and policies in order to effectively problem-solve and advise customers
• Strive to achieve internal targets and service levels

You will need to:

• Candidates must have previous customer service experience (preferably in a call centre environment) and a genuine desire to work in the contact centre space
• A good degree a computer literacy is required fore this role, with the ability to navigate a number of different IT systems
• For this role, candidates must be able to pass a full background check
• Visa holders will be considered, however candidates must be able to commit to the required duration of the assignment and 25 hours per week
• For the initial training and nesting period (approximately 8 weeks), candidates must be able to commit to 35 hours per week in the training facility in Penrith

If this sounds like an opportunity you'd thrive in, please apply today!