Manager, Policy and Compliance

• SNSW Grade 11/12
  

• 1 x Ongoing Full-Time
  

• Location: Haymarket, Parramatta or Gosford
  

• About the Team

The Policy and Compliance Team sits within the Enterprise, Risk and Engagement (ERE) Division of Service NSW, playing a crucial role in ensuring the organisation operates within regulatory requirements while advancing key policy initiatives that align with government priorities.

We are a collaborative, high-performing team that thrives on tackling complex policy challenges and delivering outcomes that make a real impact. Working across multiple portfolios, we provide expert advice and strategic direction to ensure compliance frameworks are effective and policy development is informed by best practices and stakeholder engagement.

As part of a dynamic Directorate that encompasses Risk, Governance, Policy, Safety, and Ministerial Services, you will have the opportunity to contribute to a culture of continuous improvement and innovation, working alongside committed professionals who are passionate about public policy and governance.

About the Role

As the Manager, Policy and Compliance, you will lead and manage policy and compliance functions, including the development, delivery and implementation across a range of policy initiatives, projects and/or reforms that support organisational objectives and Government commitments, and monitoring, reviewing, collaborating, and reporting on organisational compliance.

Responsibilities

• Responsibilities include leading and undertaking research, analysis and review of complex policy and/or legislative reform and compliance issues
• providing expert and timely advice and information to stakeholders
• lead and manage team/s and/or projects
• developing and implementing strategies for the monitoring and evaluation of all policy and compliance initiatives
• leading and facilitating stakeholder engagement, consultation and negotiation
• oversee the preparation of reports, briefs, correspondence, plans and frameworks
• lead and drive activities to align resources to deliver priorities and a positive customer experience;
• maintaining awareness of relevant issues, policy obligations, legal frameworks and government directives, compliance frameworks, insights, challenges, industry trends and practices and opportunities.

About You:

• You are a strategic and results-driven leader with deep expertise in policy development, compliance, and regulatory frameworks.
• You have a strong ability to navigate complex policy and legislative environments
• You excel at providing evidence-based advice and driving reform initiatives that align with organisational and government priorities.
• Your excellent stakeholder engagement skills enable you to build strong relationships across government and industry, influencing policy outcomes and fostering collaboration.
• You have proven leadership experience, with the ability to manage teams, oversee complex projects, and drive a high-performance culture.
• Analytical and solutions-focused, you are adept at translating regulatory requirements into practical policies and frameworks that support compliance and operational excellence.

Salary Grade 11/12, with the base salary for this role starting at $157,569 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 9 April 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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