This pay rate is inclusive of mandatory 25% casual loading

We are seeking multiple Intake and Triage Officer's, with Accounts Payable experience, to join a leading State Gov Department in Melbourne CBD.

Position Title: Intake and Triage Officer
Work Location: Melbourne CBD
Pay Rate: $48.43 per hour

Anticipated Duration: Immediate start, ending June 30th 2025

ROLE PURPOSE

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime. The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022, the FAS will provide financial assistance through a simple and easy-to-navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge the harm done and be trauma-informed, inclusive, and culturally safe. Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete.

KEY ACCOUNTABILITIES

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  Identify, analyse, and provide advice on documentary evidence requirements for applicants or their appointed representative to enable assessment of their application.
  * Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
  * Identify and analyse documentary evidence to make interim decisions on applications to respond to the immediate needs of applicants.
  * Communicate with victims in a sensitive, trauma-informed, and culturally safe way.
  * Provide responses and referrals to other agencies for victims that are sensitive, victim-focused, and culturally safe.
  * Liaise with FAS applicants and other relevant agencies to request additional information or evidentiary documents for application progress.
  * Manage the payment of invoices for the FAS.
  * Enhance Aboriginal cultural safety and victim-centred practice as core components of the FAS in the workplace and in service delivery.
  * Complete other relevant tasks as directed by the FAS Intake and Triage Supervisor.
  
  KEY SELECTION CRITERIA

Technical Expertise

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  Experience in delivering victim support services or similar services working with people affected by trauma.
  * Experience communicating with victim survivors sensitively, respectfully, and empathetically.
  * Commitment to promoting a culturally safe workplace and improved outcomes for Aboriginal people, aligned with self-determination.
  * Knowledge of trauma-informed practice, victim services systems, and applying an intersectional lens in service delivery.
  * Understanding of the nature and dynamics of family violence and sexual assault.
  * Experience using Salesforce or similar case management systems.
  
  Personal Attributes
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  Resilience: Provides honest feedback, listens to criticism, and responds constructively.
  * Working Collaboratively: Builds supportive and cooperative teams; engages with others to address issues; supports colleagues in challenging situations.
  * Promote Inclusion: Promotes a culture of inclusion and holds self and team accountable for inclusivity.
  
  Enabling Delivery
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  Critical Thinking and Problem Solving: Resolves issues using guidelines and analytical skills; consults others where necessary.
  
  Authentic Relationships
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  Interpersonal Skills: Understands stakeholder motivations, needs, and perspectives; tailors communication accordingly.
  * Managing Difficult Conversations: Acknowledges concerns, clarifies problems, and seeks resolution options.
  * Customer Focus: Monitors satisfaction to drive improvements and innovations.
  * Stakeholder Management: Links stakeholders to appropriate resources and addresses issues constructively.
  
  
  Pre-Employment Checks
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  Reference checks, misconduct screening, National Police Check and full working rights are mandatory.
  
  Values and Behaviours
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  Serve the community, work together, act with integrity, respect others, and make it happen.
  * Commitment to diversity, cultural safety, and minimising environmental impact.
  
  Make sure to apply and don't miss out on being part of a dedicated team!