Morgan Glen Iris is an assisted living community in Glen Iris, nestled in the beautiful Back Creek Reserve. With 62 apartments, restaurant, café, salon, gym, cinema, art studio, medical consulting suite and 24/7 staffing, we provide outstanding services to people aged 70+ so that they can remain independent for as long as possible. Learn more about us at morgangleniris.com.au.

BASScare is a community based, not-for-profit organisation, providing quality services for the aged in the Boroondara community.

About the role

We’re after a highly skilled Night Concierge to join our team. Much like a Night Auditor or Porter in a high-end hotel, we’re after a Night Concierge who will ensure the smooth auditing of our finances and day operations whilst maintaining outstanding customer service for our residents.

Your day-to-day duties will include:

• Auditing the day’s trading transactions and balance before closing
• Inputting refunds and adjustments into our custom-made CRM, Checked in Care
• Assigning housekeeping, chauffeur and personal support staff for the following day, to ensure all job requests are delivered on time and are charged correctly
• Assist in the implementation of best practice and procedural operations
• Perform regular security and safety walks through the premises, ensuring that all maintenance items and hazards are recorded
• Completing laundry and vacuuming/mopping of the premises to ensure the building is kept in top shape
• Respond to Emergency Nurse calls from resident apartments (1-6 per month).

About you

To be successful in this role, you will be:

• Experienced working in a Front office, Guest Services or Night Audit role
• Known for your initiative and problem-solving skills
• Passionate about delivering an outstanding customer experience
• Confident using CRMs and the Microsoft Office suite
• Well-presented and with excellent communication skills
• First Aid, CPR and Responsible Service of Alcohol (RSA) certified. If you don’t have these qualifications, we can help get them if you join the team.

Our Night Concierge works as the sole staff member on-site overnight. We have a range of security measures in place as well as great coffee and sound system, but it’s essential that you’re comfortable working by yourself during your shift.

Hours on Offer

Thursday, Friday and Saturday, 2145-0700. This is a permanent part-time role, with opportunities to pick up additional shifts available.

Salary and Benefits

• $30.93 per hour + applicable night shift allowance + laundry allowance
• Access to our generous Not for Profit salary packaging (increase your take-home pay by packaging up to $15,900 of your annual salary plus further Meals and Entertainment benefits)
• Ongoing training and professional development
• Access to our Employee Assistance Program (EAP)
• Free onsite parking, gym and uniform
• Discount hair and beauty services at our onsite salon
• Discounts to a wide range of retail and hospitality venues through our rewards and recognition program
• Quarterly social functions
• Supportive and inclusive team environment

More than just a job.

Working at BASScare is more than just a job: it’s a career. During your first six months, we’ll help you to develop a career plan and explore other opportunities within the business.

And the opportunities don’t stop there. Morgan Glen Iris is part of BASScare – a trusted provider of services to people aged 55+. Grow your career across our Retirement, Community and Residential Aged Care businesses.

If you’re looking to build a career and make a positive impact in the lives of others, BASScare is just the place for you.

How to apply

Attach your resume and covering letter, outlining your key skills, knowledge and experience. Your covering letter should be addressed to Roy Hammond-Thomas, Village Manager; Morgan Glen Iris (applications without a covering letter will not be considered)

Due to the volume of applicants only short-listed candidates will be contacted for an interview. Interviews will take place in the week commencing 28 April 2025.

Our ideal start date for training and orientation is Monday 12 May 2025.