The Company

Our client is a market leader in automotive finance, offering tailored lending solutions that empower customers to achieve their dream car. With a strong reputation for excellence and a commitment to innovation, they are expanding the client services team to enhance their premium customer experience further.

The Role

As a Client Services Consultant, you will be the first point of contact for high-value clients, providing personalized support and expert guidance throughout their lending journey. You will play a key role in fostering long-term relationships, delivering bespoke solutions, and ensuring a seamless and premium customer experience. Both contract and permanent positions are available.

Key Responsibilities

• Act as a dedicated point of contact for premium customers, delivering tailored financial solutions and exceptional service.
• Assist clients with account management, ensuring accuracy in personal details, loan applications, and document submissions.
• Provide high-touch support throughout the loan process, working closely with internal credit and underwriting teams to streamline approvals.
• Proactively identify opportunities to enhance the client experience, addressing concerns with empathy and efficiency.
• Maintain meticulous records and uphold high data integrity standards.
• Handle inbound customer inquiries with a consultative approach, ensuring a seamless and professional experience.

About You

• Experience: At least one year in a client-facing role ideally a phone-based role (financial services, banking, wealth management, or related industries).
• Education: Tertiary education is preferred but not essential.
• Skills: Outstanding verbal and written communication skills with a consultative, solutions-driven mindset.
• Mindset: A proactive, customer-first approach with a passion for delivering exceptional service.
• Detail-Oriented: Strong organizational skills and attention to accuracy in financial documentation.

Why Join?

• Be part of a high-performing, customer-centric team in the automotive finance industry.
• Enjoy clear pathways for career progression into relationship management, credit assessment, or leadership roles.
• Thrive in a dynamic, innovative work environment with strong internal support and training.