Key Information

• Full Time, Permanent Role
• Competitive salary
• Rolling start date

Who are we?

Halo Service Solutions is a fast-growing software company, building innovative service management platforms for a global audience from our UK, US and Australian offices. Our systems allow businesses and organisations of all kinds to streamline their internal processes and ultimately gain efficiency. Our experienced team has worked with prestigious organisations including Sky TV, Sony and the FBI, and we have ambitious plans to scale quickly over the next few years.

Our Australian office is based in Melbourne and was established in 2019. Right now, we are looking for new members of our team who are driven, proactive, great communicators and innovative to help support our Australian company. You’ll play a pivotal role in our success from day one, working collaboratively with our friendly team across the globe whilst in direct contact with the Australian senior management team.

Your new role…

In your first few months at Halo, you will get well acquainted with our software, this will include 1-2-1 training with your designated mentor, shadowing members of our expert team in client workshop sessions, and supporting existing clients with their use of the platform. During this time, you will receive full training, regular progression meetings with your manager and salary increases based on your performance.

Once confident with the system, you’ll have ownership of onboarding new clients to the platform, tackling consultancy projects with our existing clientele, and even have opportunities to visit customers onsite domestically and internationally! In periods of downtime, you’ll be expected to help out with other areas of the business and familiarise yourself with our ever-expanding catalogue of new features. The opportunity for success is huge, offering you the chance to grow your career in your chosen direction.

A little about you:

• Keen to travel the world and meet new people, all whilst delivering excellent customer service
• Have a “can-do” attitude, a willingness to learn and ability to stay organised
• A confident communicator, who makes sense of complex ideas and conveys them to others in a way that is easy to understand
• Excited to help drive innovation, offer new ideas and think up fresh ways of tackling problems

Preferred Skills and Experience:

The ideal candidate will have:

• A Bachelor’s degree
• Strong problem solving skills
• Ability to think about complex business processes logically
• Customer service experience
• Good all-round basic IT skills, including proficiency with Microsoft Office
• Previous experience of consultancy is desirable but non-essential

But what’s in it for you?

• Competitive salary (scaling based on performance)
• Off-site visits to our global customers and offices
• Have a direct input into our company culture, perks and policies

Additional Requirements

You must:

• Currently be living in Melbourne to apply
• Be willing to commute to our Southbank office 5 days per week for your initial 12 months (4 days in the office per week after 12 months)

We consider all applications that come our way, no matter where you’re from or your background. Our workplace welcomes everyone, and we’re looking forward to you bringing your perspectives and voice to the company. Apply now with a CV and cover letter and we will be in touch.