The Company:

TalentLink are exclusively partnering with a highly successful Global brand. This dynamic business offers great role diversity, world-class support and genuine ongoing career progression opportunities – not just in Australia, but internationally as well.

The Benefits Include:

• Work closely with senior management and global department leaders.
• $100K PKG + potential for bonus!
• Corporate Health, Insurance, Retail, and other Discounts.
• Career mentoring, LD culture and leadership programmes.
• Paid parental leave.
• Corporate health, insurance, retail and other discounts.

The Role:
We are looking for a dynamic Customer Insights Specialist to play a key role in enhancing customer experience within a B2B environment. This is an exciting opportunity for someone who is passionate about the customer journey from data capture, analysis and providing insights to key stakeholders to assist decision-making and improvement the overall experience.

• Oversee the Voice of Customer Experience and Feedback program.
• Utilise various internal and external systems and platforms to gather and present feedback to the business.
• Analyse customer feedback data and measure against business KPI’s and metrics.
• Engage with various internal stakeholders globally to provide insights and recommendations to enhance the customer journey.
• Provide training and support to stakeholders on accessing and navigating dashboards.
• Assist the Manager with building customer experience strategies for improve data and survey response rates.
• Continuous improvement and automation of processes and systems such as surveys, dashboards and reporting.

About You:
We'd love to speak to you if you have:

• Passion for enhancing the customer experience and overall.
• Experience in using customer experience management software such as InMoment, Qualtrics and Medallia.
• Strong stakeholder management skills.
• Excellent communication skills both verbally and written.
• Fast learner & adaptable.
• Can do attitude and problem-solving skills.

To be considered for this opportunity, please click on the appropriate link and complete the process. If you require more information, please email Melissa Spencer on [email protected] or connect with me on https://www.linkedin.com/in/melissa-spencer-recruiter/